Customer Representative

1 month ago


Waterloo, Canada Donovan Insurance Brokers Inc. Full time

**Responsibilities**:

- Assist customers with product information, pricing, and orders
- Process customer orders accurately and efficiently
- Resolve customer complaints or issues in a professional manner
- Upsell products or services to increase revenue
- Maintain customer records and update account information
- Collaborate with the sales team to meet customer needs

**Qualifications**:

- MUST be RIBO licensed
- 2 years minimum experience
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer systems
- Strong ability to communicate clearly and professionally with customers

This position offers competitive pay, opportunities for growth within the company, and a supportive team environment. If you are passionate about delivering top-notch customer service and enjoy working in a diverse setting, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Retention bonus

**Education**:

- Secondary School (preferred)

**Experience**:

- Insurance Industry: 2 years (required)
- Customer service: 1 year (required)

Licence/Certification:

- RIBO License (required)

Work Location: In person



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