Representative, Customer Service
1 month ago
Do you want to work for an organization with strong values, a competitive compensation/benefits package, variable compensation programs and opportunities to pursue a career in a modern work environment? Do you have a customer-focused approach and are looking to learn and grow in a sustainable career? Do you want to be part of a team that collaborates in an open environment to provide exceptional service to our customers? Do you want to have a say in how we improve the customer experience, policies, and procedures? If so, Fairstone Financial has put a new face on our customer service teams and is looking for passionate workers like you.
As the first point of contact, we are interested in hiring individuals with a commitment to customer satisfaction.
What do we have to offer:
- An opportunity to build customer service skills
- A great work environment located in the heart of downtown and easily accessible by public transit
- Paid training
- 3 weeks paid vacation
- Competitive base salary
- A comprehensive benefit programs
- Employee discounts
- Employee engagement activities
- Learning and development platform available
Your work life:
- Full time 40 hours a week
- Monday to Friday 8:00am to 8:00pm department hours
- Open space office environment with up-to-date technology
- Non-traditional service model where teamwork and entrepreneurial spirit is encouraged
- Work from home possibility
What will you be doing:
- Provide prompt, courteous, and efficient service that exceeds customer expectations
- Respond to service inquiries from customers to resolve simple to moderately complex issues
- Make appropriate monetary and non-monetary adjustments to accounts as needed
- Explain financing terms and respond to general customer inquiries
- Anticipate customer needs to promote various products through cross-selling/value-add opportunities.
- Identify and suggest possible improvements on procedures, this is highly encouraged
- First contact resolution is a priority, working with teammates to solve the callers request the first time they contact us.
- Escalates non-resolved issues in accordance with escalation procedures
- Maintain a very good understanding of all our Policy & Procedures
- Ability to handle difficult customers independently with limited supervision.
Qualifications:
- Customer service excellence is a must, with a passion for service and ownership of each customer contact
- Excellent written and oral communication skills in English and French
- Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
- Works best in a team environment
WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
Follow us on LinkedIn:
- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Full time
**Job Type**:
Permanent
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