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Front Desk Agent

1 month ago

Dorval, Canada Home2 Suites par Hilton Montréal Dorval Full time

The Home2 Suites by Hilton Montréal near the Montréal airport is seeking a qualified Front Desk Agent/Night Auditor to join its team. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.

**Responsibilities**:

- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Accommodate guest requests
- Resolve customer complaints and problems calmly and effectively
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Maintain a clean and neat front desk area
- Perform Bookkeeping Duties
- Audit and balance reports from the day shifts
- Verify that all EOD work has been performed by other departments
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts

**REQUIREMENTS**:

- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Task-driven individual
- Previous hospitality experience preferred
- Diploma in Hospitality or related courses an asset
- Strong communication skills in English and French, both written and verbal essential
- Ability to work all shifts, including weekends, evenings and holidays

**Job Types**: Part-time, Permanent

Pay: $19.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Morning shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person