Customer Support Analyst

2 weeks ago

Cambridge, Canada AGDATA Full time

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters If you want to be a part of this, then this opportunity may be for you:
**Position Summary**:
AGDATA is currently seeking a Customer Support Analyst for a full-time position. If you love working to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this might be for you. The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Cambridge office so that you can be trained on-site. Once your training is completed, you will work a hybrid schedule.

**As **Customer Support Analyst, you will have the opportunity to**
- Develop an in-depth knowledge of all AGDATA services and solutions that you support.
- Provide updates, status and issue completion information to your leadership team.
- Think creatively about ways to improve the customer experience and internal processes
- Escalate tickets to appropriate team members and other departments based on severity and complexity.
- Focus on learning our exciting business and also be provided with very clear career paths to ensure advancement.

**29% of our Customer Support Analysts have been promoted in 2021.**
- Develop leadership and project management skills.
- Work with a dynamic group of analysts to support a dynamic customer base.

**Considering the below some of your characteristics? Get in touch**
- Detail oriented with the ability to set priorities as well as time management skills.
- Analytical - a keen ability to diagnose and resolve customer issues while educating customers on the resolutions.
- Motivated self-starter.
- Proactive attitude toward your work and suggesting improvements to the customer experience.

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