Manager, Central Processing Unit

2 weeks ago

Winnipeg, Canada Western Financial Group Full time

**We are one of Canada’s Top Employers, Join Us**

Would you enjoy a position where there is no commute, you can control your own thermostat, and work with an amazing team that you can rely on?

**Manager - Central Processing Unit**

Your success stems from you partnering with the VP, Enterprise Business Solutions to develop and support an effective team of remote Processors. You have the opportunity to be part of a collaborative and motivated team who all contribute to the achievement of business goals and targets.

**Here is what a typical day looks like**
- Building, driving, and sustaining an engaged, high-performance team
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Identifying and implementing best practices for central processing
- Setting, maintaining, and meeting production targets for team output, ensuring they are achievable, and that employees are informed and properly trained on requirements to ensure success
- Developing and implementing full time employee resource plans in line with project and business strategy; ensuring timely coordination for resource management
- Evaluating processes, methods and practices and identifying areas of continuous improvement, making periodic changes to increase the efficiency, accuracy and effectiveness of the CPU and improving the service provided to the business
- Supporting Assistant Managers in recruitment, interviewing, onboarding and training processes to ensure a high employee and leadership success rate
- Manage, organize, and direct the Central Processing Unit’s operational KPI’s
- Functioning as the main CPU point of contact for all departments within Western Financial Group ensuring service and communication standards are met

**The value you bring**
- 5 years’ experience in general insurance
- Proven experience leading a remote team with a track record of exceeding business goals and targets
- Strong ability to coach, motivate and lead a team
- Capacity to lead and manage change initiatives
- Experience in recruitment, staff development and performance management
- Proven working knowledge of Excel

Hours: Full-time 37.5 Hours / week

Location: Remote
- Company computer, monitors, keyboard, and mouse are all provided

Requisition #: 79202

**Western Financial Group - Top 100 Canadian Employer**

Our people make us who we are and we’re thankful to have been recognized as a Top Employer across Canada We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?

As one of Canada's top insurance broker, Western creates security and has provided customized insurance solutions to over 1 million Canadians. For over a century, we've secured our neighbours' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.

**Health & Wellness**

At Western we take pride in providing programs that add value to our people’s lives - after all, they are our greatest asset Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

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