Dispatcher

2 weeks ago

Bradford, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a full time Dispatcher to help support our operations in Bradford, ON. The Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity.

**Key Responsibilities**:
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect, and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Regional Logistics Manager, Liquid ON West.
Interacts with customers, customer service department, sales, & Operations staff reporting to Regional Logistics Manager, Liquid ON West.
Works with routing specialists to optimize routes.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel and scheduling maintenance.

**Knowledge, Skills, Competencies**:
Completion of high school. Post-secondary courses or diploma would be considered an asset.
1-2 years in a transportation, dispatch, or customer service role.
Strong communication and interpersonal skills.
Strong customer focus.
Proven ability to multi-task & ability to prioritize tasks.
Proficient in MS Outlook, Excel, Word.
Knowledge of industry an asset.
Required to work extended hours including occasional weekends, and on call.
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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