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Operations Support Supervisor

4 weeks ago

Delta, Canada Alpine Building Maintenance Full time

**Job Title**: Operations Support Supervisor

**Status**: Full time, permanent

**Location**: Delta, BC

**About the Role**:
To provide leadership to Alpine Building Maintenance’s Operations Support Team, focusing on delivering positive outputs for our clients. To provide day to day leadership in Operation Support Department tasks, projects, and quality assurance initiatives.

**Key Duties and Responsibilities**:

- Day to day management of work order completion times and client KPI’s
- Day to day support for the Operations Support Team, for coverage during sick days, vacation, and turnover for inboxes
- Daily usage of Quality Assurance Platform to promote QA initiatives
- Completion of Client Quality Assurance Reports
- Scheduling of Operations Field Staff monthly inspections and tracking of inspection completion
- Tracking and scheduling of annual and periodic work for all client accounts
- Adhoc Alpine and client project support (primary project duties)
- Create training plans and execute training for Operation Support Administrator’s.

**Key Values and Skills**:

- Positive attitude which demonstrates Alpine’s values
- Effective communicator and facilitator
- Motivated to deliver high performance and continually develop and improve
- An ability to meet deadlines and deliver to target
- Ability to motivate the team to provide a customer focused and responsive service
- Skilled with experience in Microsoft 365, particularly Excel
- Understanding and commitment to role, responsibilities, and delivery of organizational objectives
- Effective team player who works cooperatively with others and shares ideas
- Previous administrative leadership experience an asset.

**Reports to**:

- Chief Operating Officer

**What We Offer**:

- Opportunities for career progression & development
- A competitive salary & benefits program

**About Our Organization**:
Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand promise of “Reflecting Excellence” distinguish it from others. We aspire to always be the best, by delivering on our promises, exceeding our client's and employee’s expectations.

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