Information Technology Coordinator

4 weeks ago

Calgary, Canada Flair Flexible Packaging Corporation Full time

**Essential Duties**

The following duties are an overview of the primary duties and responsibilities of the **IT Coordinator** and should not be considered an all-inclusive list:

- Provides prompt technical support on computers, servers and network by troubleshooting and answering questions to our internal employees to ensure they are operating in an efficient manner.
- Provides assistance and training concerning the use of computer hardware and software, including printing, installation, Microsoft Office, electronic mail and operating systems.
- Responsible for the installation, operation and maintenance of computer systems, desktops and peripherals.
- Configures hardware and software, setting up peripherals such as printers or routers, repairing equipment and providing daily support to end users.
- Provides problem determination and resolution for all hardware and software issues.
- Demonstrates proficiency in job duties by streamlining processes and procedures and working cooperatively to provide quality IT support.
- Recommends policies, procedures and changes to ensure compliance in IT area.
- Attends training seminars to become better educated in area of expertise and applies related knowledge to enhance the Company’s business.
- Participates in technological department projects and performs diagnostics of network and desktop environments.
- Ensures proper system backups and restores are completed as directed by Manager.
- Ensures desktop computers interconnect seamlessly with diverse systems.
- Interacts with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Oversees the set up and purchases of cell phone equipment as directed by departmental managers.
- Recommends and implements upgrades on systems to ensure longevity.
- Purchases hardware and software as directed by departmental managers.
- Performs other duties as may be assigned.

**Required Training, Experience, Licenses and Certifications**

In addition to performing satisfactorily all of the duties and responsibilities of the position, an individual in this position must possess and maintain the following knowledge, skills, qualifications and/or abilities:
1. Minimum 5 years’ experience with:

- Microsoft Windows Server 2008 R2
- Microsoft Active Directory
- Virtualization
- Desktop support service

2. Minimum 2 years’ experience with:
a. Terminal Server
- Office365 administration including Outlook, SharePoint, and Skype for Business
- VMWare VSphere Product for Server virtualization
- VMWare View for VDI support
- SAN and iSCSI with Virtualization
- LAN/WAN routing and switching with Cisco equipment and managing multiple domains
- VPN
- Web servers, IIS, Apache, etc., running as both an intranet and internet capacity

3. Knowledge of DNS and DHCP services in a Microsoft environment.
- Experience with commercial Backup/Restore products such as Symantec Backup Exec
- Certifications (Microsoft, Cisco, VMware, e.g.) are a plus, but not a requirement.
- SQL Server administration is a plus, but not a requirement.

7. Must be able to speak, read, write and understand the English language at a level adequate to perform job functions, Korean language is also beneficial.

**Education**: Preferred
- Some post college or better in Information Technology or related field

**Licenses & Certifications**: Required
- Driver License

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