Client Experience Team Lead
4 weeks ago
Responsibilities:
- Lead and supervise a team of client experience ambassadors
- Provide guidance and support to team members to ensure excellent customer service
- Handle escalated customer inquiries and resolve issues in a timely manner
- Monitor team performance and provide feedback for improvement
- Collaborate with other departments to address customer concerns and improve processes
- Train new team members on customer service procedures and company policies
- Maintain accurate records of customer interactions and transactions
**Requirements**:
- Previous experience in a customer service role, preferably in a leadership or supervisory position
- Strong communication and interpersonal skills
- Ability to effectively handle difficult customers and resolve conflicts
- Proficient in using CRM software and other customer service tools
- Excellent problem-solving skills and ability to think critically
- Sales experience is a plus, with the ability to negotiate and upsell products/services
**Salary**: $20.00-$30.00 per hour
Expected hours: 37 per week
**Benefits**:
- Casual dress
- Company events
- Paid time off
- Profit sharing
- Store discount
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Oakville, ON L6J 1J3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2023-08-30
Expected start date: 2023-08-30
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