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Loyalty & Retention Specialist

5 months ago

Edmonton, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you

**Responsibilities**:
Must meet monthly objectives set out by Leader
Greet, inform clients and conduct visits of rental apartments
Ensure all renewal inquiries are handled as per provided instructions
Follow-up on phone messages within 24 hours
Meet with customers and address their needs for renewals, modifications and assignation, etc.
Ensure post renewal follow-up
Complete all required administration for the position on a tablet
Coverage of the leasing office during month end or when there are CSR shortages
Perform other tasks such as assigned by Leader

**Experience and Educational Requirements**:
Two (2) years of experience excelling in customer service and sales
Detailed knowledge of BPMS, Boardwalk policies and procedures is an asset

**Technical Requirements**:
Must have a reliable vehicle that is suitable for winter driving conditions (all or 4 wheel drive preferred)
Vehicle used for work must have a professional appearance (relatively new and in good condition)
Ability to learn and adapt to rapidly changing systems and new technology
Familiarity with computer tablets is an asset

**Non-Technical Requirements**:
Professional approach and aware of the importance of delivering quality customer service
Excellent learning and problem-solving capabilities
Availability to work various shifts (evening and weekends)
Flexibility and attention to details
Ability to take responsibility for all actions and decisions and to follow through
Excellent communication skills
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential information
Ability to remain calm and to stay in control of any situation with patience, empathy and understanding
Ability to work independently (self-managed) with efficiency and with other associates in a team environment
Ability to learn quickly and to adapt to change
Knowledge of the different amenities available
Dedicated to building better communities for all our Customers and surrounding communities

Interested applicants are invited to submit a cover letter and resume.
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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
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Diversity, Equity and Inclusion Commitment Statement
We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad ran