Automotive Service Advisor
6 months ago
The Automotive Service Advisor is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall the tasks include diagnose, follow up and assist overall in the smooth daily running of the service department.
Some main responsibilities:
- Greet each customer in a prompt, courteous manner.
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system.
- Handle minor customer concerns.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquires regarding work in process and appointments and return phone messages promptly.
- Review work preformed with customers.
- Interpret warranty information and policies to customers.
- Stay up to date on technical and performance information on all vehicles serviced by the dealership.
- Assist the service manager as necessary.
- Adheres to all company policies, procedures and safety standards.
**Requirements**:
- Excellent listening and communication skills
- At least 1 year Service Advisor experience
- Superior customer service skills
- Computer proficient - PBS DMS experience would be an asset
- Strong work ethic and team player
- Flexible to work retail business hours including weekends
- Professional, dependable, reliable and a commitment to provide excellent customer service
- A valid driver’s license
**Salary**: $45,000.00-$90,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Trenton, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
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