Data Centre Technician

2 weeks ago

Toronto, Canada Rogers Communications Full time

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
The **Data Centre Technician (DCT)** is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position requires you to be on-site and is not a remote position. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.

**What you bring**: The position includes, but is not limited to, the following:

- This position requires you to be on-site and is not a remote position
- Ability to work rotating shifts, including days, afternoons, nights and weekends, including holidays
- Access to reliable transportation and the ability to be on-call in support of a 24/7 operation
- Canadian Government:

- Credit Check
- Criminal Background Check
- Reliability Level Security Clearance
- Ability to lift up to 50 lbs and perform physical labour
- High School diploma with some Post-Secondary Education preferred
- Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus
- Fluent verbal and written English communication skills
- Well developed Customer Service Skills with customer service experience

**What you will be doing**:
**_
Daily Operations_**
- Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis. Areas of focus include service delivery, service support, and physical security
- Shipping and receiving
- Perform site inspections and shift walk-throughs
- Assist contractors at site in compliance with Rogers policies and customer requirements
- Perform timely and concise escalation and exception reporting describing incidents outside of normal operating policy
- Act as primary on-site point of contact for NOC and local operational teams during an incident
- Receive and prioritize requests related to the ticketing system
- Assist Clients in MACD’s (Moves, Adds, Changes, and Deletions)
- Assist with ‘Smart Hand Services’; these services may include tape swaps, inspections and other services as required
- Follow policies and procedures related to escalations, ticketing, and change management
- Identify/report to the Manager any situations or client concerns that would improve quality or mitigate risk
- Provide notifications and updates to internal operational teams and/or clients
- Participate in special projects as required
- Ensure the ongoing flawless operation of the data centres to provide clients with world class service and support
- Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre
- Execute the transformational vision of Rogers
- Perform other duties as requested by Data Centre Management

**_
Administration_**
- Compliance with all Rogers Corporate Policies, including Business Code of Conduct
- Demonstrate strong shift turnover and peer communication practices
- Create, update, and document existing Standard Operating Procedures (SOP), as required
- Site orientation duties
- Maintain a tidy, professional, and unobstructed work environment including client accessible areas such as lobby, offices and client lounge, etc.
- Strong working knowledge of Microsoft Office products

**_
Primary Interactions_**
- Rogers Clients
- Rogers Employees
- Data Centre Operations teams
- Operations Centre (NOC)
- Data Centre Management Services team
- Suppliers, vendors, and trades

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 17204 114 Avenue (198), Edmonton, AB
Travel Requirements: Up to 10%
Posting Category/Function: Data Centres & Technician
Requisition ID: 286690

Posting Notes: Corporate

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