Parts Clerk
3 weeks ago
**Company information**
Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 200 people. Included in this number are over 100 service technicians providing nationwide service, effectively making Hobart Canada has the largest service organization among manufacturers in the food equipment industry.
**Skills/Abilities**
- Strong Technical background, extensive product knowledge
- Ability to prioritize responsibilities, consistently meet deadlines and strong organizational skills
- Excellent verbal, written and interpersonal communication skills
- Excellent customer service skills required
- Basic electrical and electronic component knowledge
- Ability to develop and maintain working relationships with internal and external customers
- Problem solving, dealing with emergency situations
- Ability to work independently and as a member of a team
- Forklift certification would be an asset
**Key Responsibilities**:
- Assist customers via telephone to obtain the correct parts they require by obtaining model of machine, ML number, serial number, voltage etc.
- Handle walk in customers looking to purchase parts over the counter
- Work with all departments to respond to customer requests
- Perform cycle counts as required for warehouse and service trucks
- Run destock and restock programs for trucks when recommended by National Service
- Maintain parts inventory in trucks and stockroom
- Maintain inventory of machines and accessories stored at facility and ensure correct procedures are followed for inventory movement
- Assign priorities if parts are needed on a rush or regular basis
- Process rush orders to US daily
- Purchase parts from outside suppliers, other than Hobart, to service ITW and competitive lines of equipment
- Process credit returns
- Check quantities of parts received against purchase orders, report any discrepancies to suppliers and put them away in their bin locations
- Match received parts to open jobs/sales orders
- Pick, pack, ship orders to technicians and customers
- Process jobs to General Ledger for invoicing
- Trace shipments and get estimated delivery times
- Work with suppliers for ETAs
- Comply with Health and Safety policies and procedures
- Additional tasks as required
**Requirements**:
- High school diploma or equivalent experience required
- 2-4 years experience as a Parts Clerk and comfortable working in a warehouse environment
- Able to stand for long periods of time
- Able to lift up to 50 lbs regularly
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Extended health care
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Parts Clerk: 2 years (preferred)
- Warehouse: 2 years (preferred)
- Shipping & Receiving/ Logistics: 2 years (preferred)
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