Funeral Director Apprentice

2 weeks ago

Surrey, Canada Victory Memorial Park Full time

Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service.

**JOB RESPONSIBILITIES**
- Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers
- Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
- Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- Arranges for the interment or cremation of human remains
- Confirms authorization to proceed with the service arrangements
- Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
- Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
- Provides aftercare in absence of Family Service Counselor
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Prepares and accurately completes documents and online entries related to services, cremations, maintenance
- Retains heritage and grows market share through active involvement with community, religious and other organizations

**MINIMUM REQUIREMENTS**

**Education**
- High School diploma or equivalent
- Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by provincial law

**Certification/Licenses**
- Must meet all licensing requirements as required by law
- Valid driver’s license with an acceptable driving record

**Knowledge, Skills and Abilities**
- Basic knowledge of religious and fraternal organizations customs
- Knowledge of computers and some software including MS Office Suite required
- High level of compassion and integrity
- Good communication skills
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented

**Job Types**: Full-time, Permanent

Pay: $27.00-$33.50 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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