QA Manager

5 months ago

Richmond Hill, Canada Wellnessliving Full time

**Title**: QA Manager
**Salary**: Based on Experience + Vacation + Benefits

**Length**: Full-time, permanent

**Location**: Richmond Hill, ON, Canada *Hybrid

***

**About Us**:
**WellnessLiving** isn't just our name, it's who we are. We're_ the software company with a heart_, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead a happier and healthier life.
**About You**:
As the Quality Assurance Manager, you will play a pivotal role in ensuring the quality, reliability, and high performance of our diverse product suite and associated product releases. Your leadership will be instrumental in guiding a team of skilled QA professionals, fostering a culture of excellence, and implementing robust quality assurance processes. By doing so, you will ensure the delivery of exceptional software solutions that meet and exceed the expectations of our valued customers.
- **Teamwork and Collaboration — **Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
- **Critical Thinking and Problem-Solving **— The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
- **Strong Work Ethic **— Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
- **Natural Leadership Skills **— Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
- **Entrepreneurial Spirit and Business Mindset — **Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.
- **Time Management — **Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

**Responsibilities**:

- Investigate reports of product quality issues and ensure resolution under company guidelines and regulatory requirements.
- Preparing comprehensive quality documentation and reports by collecting, analyzing, and summarizing relevant information and trends.
- Performing risk management activities to minimize project risks within the quality assurance process.
- Participating in the QA recruiting process to identify and onboard them to the QA team.
- Cultivating a sense of ownership in one's performance and recognizing its impact on the company's overall success.
- Managing relationships with the QA team, product team, and other stakeholders, effectively representing the QA team and facilitating collaboration across cross-functional departments.
- Establish and enforce quality standards, methodologies, metrics and best practices, ensuring adherence across all aspects of the QA process.
- Oversee the seamless execution of test plans and regression testing, ensuring that all critical test scenarios are covered.
- Develop, manage, and continually refine automated test suites to facilitate effective regression testing.
- Analyze the occurred defects and eliminate the root causes and prevent future defects
- Collaborate synergistically with cross-functional teams to drive a culture of continuous improvement, consistently elevating the quality of our products.
- Uphold strict adherence to industry standards and regulations, ensuring our SaaS products meet and exceed compliance requirements consistently.
- Take direct responsibility for developing templates for test cases and other test documentation, including meticulous test plans, test cases, and test scripts, aimed at comprehensively evaluating software functionality, performance, and security.

**Qualifications**:

- Bachelor's degree in Computer Science, Engineering, or a closely related field (a Master's degree is highly preferred).
- Proven experience in the QA field for over 8 years, including a minimum of 2+ years in a QA manager role.
- Demonstrate profound and well-rounded knowledge of various QA methodologies, tools, and processes, showcasing ex

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