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Account Associate

1 month ago

Moncton, Canada Medavie Blue Cross Full time

Type de poste:
Permanent

À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.

À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons - en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.

Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.

Overview:
If you enjoy frequent contact with customers, building solid business relationships and working in a fast-paced team environment, this opportunity is for you As a member of the Account Associate team, you will work closely with Account Executives while also interacting with multiple Medavie Blue Cross operational teams to assist in the sale and retention of our clients. This position will be of interest to individuals who have experience managing business relationships and who are motivated to go above and beyond to provide the
highest level of customer service to clients, consultants and advisors (brokers).

Responsibilities:

- Managing inquiries including complex service inquiries of an urgent nature, coordinating resolution of escalated service concerns, and communicating results to the customer/ advisor.
- Maintaining strong relationships with clients, consultants and brokers while providing support and handling their day-to-day inquiries.
- Providing support to Account Executives and recognizing issues or opportunities that require their attention.
- Involvement in account management at all stages of small group cycle: quotes, enrolment, service and renewals.
- Coordinating the installation/ enrolment process for new groups and revisions; working with advisors to gather enrolment requirements, coordinating delivery of cards, booklets and contract.
- Leading presentations with Clients/ Advisors.
- Preparing renewal documentation received from underwriting for delivery/ presentation, including rate spreadsheets, reports, covering letters, and revision quotes.
- Providing Group Administrator training via telephone or face to face.
- Assist with the group quotation process, including review/ follow-up of specifications, coordinating with underwriting throughout the rate calculation process, preparing proposal documents and/ or presentations, maintaining timeline commitments, and completing all tracking requirements.

Qualifications:

- Minimum 2 years' experience with business-to-business sales or client services.
- Understanding of group health, dental, life and disability benefits would be an asset.
- Superior communication and presentation skills with a strong focus on customer service.
- Strong organizational and time management skills with the ability to multi-task.
- High level of personal accountability and responsibility in a fast paced environment.
- Strong analytical skills.
- Ability to self-direct work independently and work well in a team environment.
- Strong knowledge of Microsoft Office Suite of products.
- Experience in SalesForce is an asset.
- Bilingualism (French/ English) considered an asset.

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