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Associate Customer Support

2 months ago

Moncton, Canada Tech Mahindra Full time

Job role: Associate - Customer Support and Retention


Location: Moncton, NB, Canada


On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be tasked to offer sales and upsell on all interactions and retain customers as needed.


What you will do:

  • Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
  • Responding via Voice or Chat from customers with account home services i.e.: internet, tv , home phone etc.
  • Retain Customers through value-based conversations and offers for all supported business.
  • Contribute to business profitability by offering customers account specific deals through up-sell initiatives.
  • Documenting customer issues in the client system and updating customer information.
  • Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
  • Additional duties as needed, to be discussed during your interview.


To qualify

  • You must have a high school diploma or equivalent.
  • 1 year call center experience preferred.
  • 1 year sales experience preferred.
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time.
  • Be able to complete and pass a background check.


PRE-REQUISITES:

  • Must have reliable high-speed internet.
  • 50 MBPS download minimum, 10 MBPS upload minimum.
  • DSL, Cable, Fiber Only - (no Wi-Fi or satellite-based service), Cannot use a VPN.