Patient Intake Specialist for a Growing Private

4 weeks ago

New Westminster, Canada Pollock Clinics Full time

This position is full-time, Monday to Friday 9am - 5pm (day shifts)

**ABOUT Pollock Clinics**
Pollock Clinics is BC's largest provider of Men's Health Services. Pollock Clinics specializes in procedures and treatments in circumcision, vasectomy, men’s sexual health, hair restoration and penile augmentation. At Pollock Clinics, our mission is to strive to uphold the highest international standards of male medical care while treating our patients with compassion, dignity, and respect. We offer world-class expertise in serving a diverse local community across the province.

**SUMMARY**
As the Patient Intake Specialist you are primarily responsible for inbound and outbound calls to book consultations and provide outstanding customer service. Your role is the first point of contact in the patient journey and crucial to the overall customer experience. You are personable, have happy disposition and possess natural ‘sales’ abilities. You are passionate about helping people, also a team player, partnering with our Patient Care Coordination (PCC) team to resolve patient issues.

**BENEFITS and PERKS - Why Join Us?**
- $20-22 to start, commensurate on experience.
- Monday-Friday work week (9:00am-5:00pm)
- Benefits package through Chamber of Commerce (medical, dental, vision, extended health, life insurance, LTD)
- Staff discount on services
- Annual perks such as wellness events and tickets to local sports games
- Company that promotes from within

**DUTIES AND RESPONSIBILITIES**
Accurately inputting, processing, and handling inbound and outbound patient consultations by phone and online form fill.
Acknowledge and resolve customer complaints
Ensure customer satisfaction and provide professional customer support
Keep records of customer interactions, process customer accounts and file documents in our CRM
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Partner with your PCC to resolve customer issues

**SKILLS AND QUALIFICATIONS**
Experience in customer service or call centre is a plus
Healthcare/clinical experience is a plus
Demonstrated ability to communicate, present and influence credibly and effectively
Has an EXPERT command of the English language
Can communicate clearly over the phone
Work Location: In person

**Location you will be working at**:
304 - 625 Fifth Avenue, New Westminster, BC

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- New Westminster, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Have you worked as an MOA?
- What does customer service mean to you?

Work Location: In person

  • Patient Intake Specialist for a Growing Private

    2 weeks ago

    New Westminster, British Columbia, Canada Pollock Clinics Full time

    This position is full-time, Monday to Friday 9am - 5pm (day shifts)ABOUT Pollock ClinicsPollock Clinics is BC's largest provider of Men's Health Services. Pollock Clinics specializes in procedures and treatments in circumcision, vasectomy, men's sexual health, hair restoration and penile augmentation. At Pollock Clinics, our mission is to strive to uphold...

  • Patient Intake Specialist

    1 week ago

    New Westminster, Canada Pollock Clinics Full time

    **Join Our Innovative Team as a Patient Intake Specialist at Pollock Clinics!** Are you ready for a rewarding career in a dynamic and forward-thinking environment? Pollock Clinics is seeking a passionate Patient Intake Specialist to join our team and be a part of something extraordinary. **About Us**: At Pollock Clinics, we strive for excellence in...

  • Patient Intake Specialist

    2 weeks ago

    New Westminster, British Columbia, Canada Pollock Clinics Full time

    Join Our Innovative Team as a Patient Intake Specialist at Pollock ClinicsAre you ready for a rewarding career in a dynamic and forward-thinking environment? Pollock Clinics is seeking a passionate Patient Intake Specialist to join our team and be a part of something extraordinary.About Us:At Pollock Clinics, we strive for excellence in everything we do....

  • Patient Intake Specialist

    4 days ago

    New Westminster, Canada Pollock Clinics Full time

    Pollock Clinics’ Vision is to be a global leader in Male Sexual Healthcare. We are currently one of BC’s leading providers of Male Sexual Health services and are the largest providers of no-scalpel no-needle vasectomy and circumcision for babies, boys, and men of all ages. The Purpose of Pollock Clinics is to reduce suffering and enhance the quality of...

  • Patient Services Specialist

    3 weeks ago

    New Westminster, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350. We could not have gotten to where we are without our...

  • Intake Specialist, Mhsu Bed-based Services

    2 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Full time

    Why Fraser Health?:Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the...

  • Patient Care Coordinator

    3 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    2 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $ $67.08 / hour Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    4 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $47.77 - $60.07 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    4 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $47.77 - $60.07 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Bilingual Intake Specialist

    2 weeks ago

    New Brunswick, Canada Innomar Strategies Full time

    Bilingual Intake Specialist page is loaded Bilingual Intake Specialist Apply locations Remote, NB time type Full time posted on Posted Yesterday job requisition id R Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to...

  • Patient Care Coordinator

    2 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis...

  • Patient Care Coordinator

    4 days ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $47.77 - $65.12 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Intake Clinician, Epi Program

    2 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Full time

    Please Note:As per HSPBA Article 10.09 Regularized Relief position.Why Fraser Health?:Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people...

  • Patient Care Coordinator

    4 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $65.12 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    2 months ago

    New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $65.12 / hour Why Fraser Health?Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    2 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $47.77 - $65.12 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    2 weeks ago

    New Westminster, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Patient Care Coordinator

    4 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $67.08 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities. ...

  • Patient Care Coordinator

    4 weeks ago

    New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $67.08 / hour Come work with usFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities. ...