Banquet Captain

Tigh-Na-Mara Resort is a premier oceanfront resort nestled in the heart of Vancouver Island, offering guests a tranquil escape surrounded by natural beauty. With a commitment to providing exceptional guest experiences, we are seeking a Banquet Captain to support our many events hosted at our beautiful resort and conference centre.

What Tigh-Na-Mara Offers you
- Health, and medical benefits
- Professional development opportunities
- Opportunities for internal growth and promotion
- Perks and discounts for the resort, including Pines gift shop and Cedars restaurant, and the Grotto Spa
- Access to all resort amenities (including pool and fitness facilities)
- A supportive and inclusive work environment
- The opportunity to work with our amazing team

**Position**:
Do you love to host events, and be part of the action? Tigh-Na-Mara is recruiting a Banquet Captain to lead our Banquets team.

This is a hands-on position where you will oversee the coordination of the daily banquet events, which include the conference, meetings, weddings, and other events. This role acts as the primary contact for our guests to ensure a seamless event

**Responsibilities include but are not limited to**:

- Oversee and coordinate banquet rooms set-up and tear down
- Greet event organizers and gain an understanding of their specific event needs and expectations, and relay information to banquet manager, culinary department, and banquets team
- Maintain positive relationships with all conference guests,
- Support our value that the Guest always comes first, and go above and beyond to exceed expectations
- Support training of Banquets team members
- Ability to ensure that the quality of the service/food offered is exceptional and proactively address any potential issues/concerns
- Problem solve on the spot

**Qualifications**:

- Must have Serving It Right certification
- Knowledge of service techniques, wine service, bartending, food service
- Proven ability to manage people, develop and maintain positive relationships
- Superior guest service skills
- Excellent communication skills; verbal and written
- Effective and efficient time management and organizational skills,
- Above average attention to detail, striving for perfection
- Ability to take on responsibility and use initiative to prioritize and work effectively under pressure and in a fast-paced environment for extended periods of time.
- Must be a team player and consistently promote a team environment
- Flexible schedule ability is a must. The position requires the ability to work a variety of shifts including days, evenings, weekends, and holidays supporting events.
- Physically fit and able to lift heavy objects (up to 30 lbs.)
- Able to perform physical tasks including climbing a step ladder or step stool, and moving tables or furniture for event set up and take down

Hourly rate ranges between $18.25 - $22.00 per hour based on experience. In addition to hourly wage, there is an opportunity to earn up to (or more than) $30,000 per year in gratuities.

**Salary**: $18.25-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (preferred)
- Leadership: 1 year (required)

**Language**:

- Fluent English (required)

Licence/Certification:

- Serving It Right (required)

Ability to Commute:

- Parksville, BC V9P 2E3 (required)

Ability to Relocate:

- Parksville, BC V9P 2E3: Relocate before starting work (required)

Work Location: In person