User Experience Researcher

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

As a member of CIBC’s Digital UX Research team, the User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve the experience of CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action.

Your job function will include:
User Research and Testing: You'll assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis).

Data Analysis, Interpretation and Presentation: You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders.

Empathy Building: You'll interpret research findings and explain them in a way that's easy to understand to help build empathy.

Administration and Teamwork: You'll contribute to research operations to continuously improve how the UX research team operates

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 day per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview_

How you will succeed

Problem Solving: You enjoy being presented with problems or issues and working with a team to find innovative solutions.

UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam would be considered an asset.

Communication: You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment.

Organization: Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.

Process Improvement: You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards

Who you are

You have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.

You have a minimum of 1 year of relevant experience

You have experience with qualitative and quantitative research methods in the areas of survey design

You have attention to detail with an ability to summarize findings and identify trends

You have clear communication skills with strong interpersonal, written, and oral communication skills

You have strong critical thinking, organizational and problem-solving skills

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.Job Location

Toronto-81 Bay,

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