Collections Specialist
3 days ago
Cash Advantage is a family owned local business, and that has created a pretty collaborative culture. We work closely with our sister company Freedom Rent to Own (we share a building) and despite having individual roles, are generally happy to help out as needed.
Cash Advantage was the first payday loan company to open in Victoria, back in 1996. At this time we provide short term and title loans to all of BC. Since our conception, we’ve worked hard to grow, improve & transform as our customers needs change.
We are currently hiring an **Account Recovery Specialist**.
**What does that mean?**
In the most direct language we are looking for a collector - someone who will notify clients of overdue payments, negotiate repayment of accounts that have gone into default, and trace and locate debtors who have borrowed and run.
**What skills should you hold?**
- Active listening.
- Critical thinking.
- Negotiation.
- Social perceptiveness & tough skin.
- High computer literacy.
- Self starter.
**What qualifications are we looking for exactly?**
- Collections experience.
- Customer service in a fast-paced environment.
- Bondable with no criminal record.
- Office experience.
- Call center expirence
**Secondary responsibilities**:
**Availability**:
We are currently hiring Tuesdays 9:30 - 6:00 & Saturdays 10:00 - 5:30.
**Job Perks**:
- Holidays off - we are closed for long weekends.
- Quarterly profit share bonus
- Company events & outings
- Extended health care (including dental)
- Store discount
**How to apply**:
**Salary**: $40,000.00-$44,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
We continue to follow the recommendations put in place by the province.
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have skip tracing experience?
- How many years of collection experience do you have? **Mandatory prerequisite**
**Experience**:
- Customer service: 2 years (preferred)
- Call center: 1 year (preferred)
- Office: 2 years (required)
Work Location: One location
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