Team Lead, Outreach Worker

2 weeks ago

Newmarket, Canada York Region Full time

Job Title
- Team Lead, Outreach Worker
- Status
- Temporary Full-Time
- Temporary - Approximate length of assignment, in months
- 18
- Type of Position
- Start Date
- Immediate
- Salary
- Per hour
- Salary Grade
- $47.86 - $52.02
- Department
- York Region -> Community & Health Services -> Social Services
- Location
- Soc Services Admin - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)- Job Description (E)

**POSITION PURPOSE**

This position is responsible for providing support to individuals and families who are at risk of or experiencing homelessness (including people sheltering outdoors), to secure and maintain safe housing and to have required supports in place to avoid or reduce emergency housing use; completing assessments and referrals and advocating for appropriate training, employment, health, housing and community services for clients, as required. Provides guidance, training, mentoring, and co-ordinating, assigning, scheduling and checking the work of assigned staff.

**MAJOR RESPONSIBILITIES**
- Supports management with providing input to the development of program policies and procedures.
- Responds to escalated inquiries, complaints and emergency situations involving clients; assesses the situation and makes recommendations for short and long term solutions, documenting outcomes. Provides crisis intervention to residents.
- Works with individuals and families and advocates on behalf of clients for support, services and benefits with internal and external resources and engages in active case planning, case management and problem solving to eliminate or reduce barriers and/or risks faced by clients.
- Updates existing procedures and documents to reflect new and changed legislative guidelines where appropriate, and as approved by management.
- Liaises and provides support and guidance to resolve any Ontario Works eligibility decisions and ODSP eligibility decisions.
- Clarifies policies and procedures governing Regional programs as well as those of community social agencies, to clients, staff and the general public.
- Provides case management through interviews, screening, assessment, and service planning activities; facilitates referrals to appropriate community resources and provides a mechanism for follow-up.
- Maintains files and provides case administration in compliance with the Ontario Works Act, Ontario Disability Support Program Act, Ontario Human Rights Code, other regulations and York Region Outreach Guidelines and the Region’s policies and procedures.
- Utilizes related databases such as Homeless Individuals and Families Information System (HIFIS), and Outreach database to complete documentation, deliver services, and manage caseloads; maintains data information for processing payments in accordance with program requirements and with supervisory approval.
- Develops partnerships and liaises with Regional delivered services, community and social agencies by facilitating and/or attending multi-agency (e.g. health, social, community, recreation, law enforcement) meetings to facilitate collaboration of services between clients and agency services.
- Assists with the planning of community meetings and public forums held for the purposes of building awareness and providing information to internal and external partners on the Outreach Program.
- Provides guidance, training, mentoring, and coordinating, assigning, scheduling and checking the work of assigned staff.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma as Social Service Worker, Social Work, Social Services, or a related program or approved equivalent combination of education and experience.
- Minimum three (3) years experience in a social service environment.
- Satisfactory Vulnerable Sector Check.
- Demonstrated experience in supporting and case managing persons with psycho/social/physical, educational, emotional and environmental difficulties.
- Demonstrated experience working with and addressing the needs of people at-risk of or experiencing homelessness (including people sheltering outdoors) including making referrals to community agencies, developing case plans and collaboration with community supports.
- Demonstrated experience working with marginalized individuals and families, mental health and senior population, employment counselling and group/workshop delivery.
- Valid Ontario Class “G” Driver’s License and reliable vehicle for use on corporate business.
- Sound knowledge of issues and barriers relating to activities of street involved people, emergency housing systems and challenges of sustainable housing for vulnerable persons.
- Sound knowledge of addiction issues, harm reduction, human trafficking, and community resources, including mental health, counselling and employment programs and services.
- Knowledge of industry related legislation and regulations applicable to service/program delivery; (i.e. Housing Services Act, 2011, Ontario Works Act or Ontario Disability Support

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