Customer Support Staff

2 weeks ago

Calgary, Canada Whitefox Technologies Full time

**Customer Support - Process Plant**

**Do you want to join a purpose driven, innovative, growing technology business with a focus on Clean energy and sustainability?**

If working with an honest, fair, reputable, responsible and rapidly expanding global organisation is high on your agenda, joining our team could be for you.

**Due to our continued growth, Whitefox is looking for a Customer Support - Process Plant to join our Operations team based in the Calgary, AB. Reporting to the Director of Project Delivery & Customer Support and working closely with the engineering teams, this role is key to the successful delivery of Whitefox customer satisfaction.**

**The role**:
You will be vital to the successful delivery of Whitefox customer satisfaction. The position will require a pragmatic person with high performance orientation and experience analyzing process data. You will be able to demonstrate excellent problem-solving skills, ability to manage Customer Support enquiries and being able to work independently in a fast-pace environment. You are the kind of person who loves getting things to work and optimising processes to be more effective and efficient and you are passionate about innovation & sustainability.

**Position Responsibilities**:
The primary responsibilities of this role are, but not limited to:

- Promote safety in your work above all else.
- Support existing industrial installations, including process and procedure improvements.
- Communication and collaboration with the process design team, and detail engineering team.
- Ongoing operations procedure guidance and plant troubleshooting.
- Gather, analyze, and report equipment and process performance data.
- Develop operator training materials and mentor/train Customer Support operators.
- Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required.
- Participate in onsite commissioning activities of new membrane installations.
- Representing Whitefox at tradeshows and conferences.

**What you’ll bring**:

- Bachelor’s degree in chemical engineering discipline from an accredited university.
- 1 - 3 years industry experience.
- Understand the basic principles of heat and material balance.
- Strong MS Office familiarity, MS Excel in particular.
- Basic understanding of process equipment.(pumps, heat exchangers, distillation columns, etc)
- Familiarity with ethanol production a plus.

**What we’ll bring**:

- Open & supportive working environment.
- Ability to progress your career through different areas.
- A diverse international business with opportunity for travel.
- Competitive Compensation.
- Flexible Working & generous vacation policy.
- Health/Dental plan.
- 401K.

**At Whitefox we look for people who**:

- Have a passion for technology and sustainability.
- Challenge themselves and others to find new ways to do things.
- Communicate with consideration.
- Appreciate everyone in the team.
- Think strategically about what’s important and the best way to get it done.
- Continue to learn, practice and adapt.
- Cultivate resilience.

**About Whitefox Technologies**:
This is the era of reversing the social and environmental harm caused by industrialisation. We need to redefine the relationship between sustainability and profit.We believe the future lies in solutions that increase both sustainability and profit through efficiency.Whitefox harnesses deep engineering and chemical experience with a passion for innovation and a collective commitment to achieve net zero. We want to see a world in which industrial processes deliver benefits to owners, customers and the world at large without any negative impact on the environment. Our mission is to deliver solutions that simplify and increase the efficiency of production, to reduce energy and water consumption, achieve net zero emissions and make industry more profitable.A Trusted CompanyWhitefox is a trusted, authentic partner with 20 years’ experience and a well-known reputation in the ethanol space.Driven by technologyWe are innovators and changemakers who shape technology to push boundaries and challenge conventional thinking.Proven resultsWe can show you installations where the efficiencies we provide are increasing productivity and reducing environmental impact.Net zero chemical separationOur innovative membrane technology enables top grade ethanol and other chemicals to be produced with less energy and water consumption, increasing profitability and reducing environmental impact.

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