Vice President, Client Service

5 months ago

Canada Bounteous Full time

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.

We are seeking a

**Role and Responsibilities**:

- Oversee and drive organic growth within a group of strategic client accounts, comprising $12M-15M in revenue
- Promote strong partnerships between Bounteous and our clients; establish trusted relationships with key decision-makers in client organizations, including C-suite
- Drive Bounteous’ relationships with strategic accounts; effectively manage multiple clients and large-scale programs, some directly and some via Director-level Client Service team members within the portfolio, while keeping individual client relationships the top priority
- Ensure delivery of client-focused solutions based on their goals; support the growth of clients’ businesses through new ideas, utilizing agency and network resources
- Provide independent thinking to clients and internal teams to suggest new, unexplored solutions to client challenges; identify new opportunities and strategies to explore
- Partner with other disciplines to hone agency workflow as necessary to meet challenges unique to the business
- Actively solicit feedback from clients, strategic partners, and leaders across the team
- Protect and grow agency revenue stream by demonstrating agency value consistently and proactively with clients
- Resolve client revenue changes or any client relationship disparities toward a financially positive and client-building solution
- Manage a team of 2-5 client service team members within the portfolio, providing both career coaching and mentorship as well as strategic account management oversight
- Independently assess team make-up; identify gaps and optimizations necessary to deliver an optimal client experience
- Mediate internal and client issues as necessary
- Serve as an internal and external spokesperson for Bounteous
- Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement

**Preferred Qualifications**:

- 14+ years of client service or account management experience in a digital marketing/technology agency or consultancy
- Experience with consumer brands preferred, specifically with Consumer Goods & Services, Travel & Hospitality or Retail
- Proven track record driving organic revenue growth
- Excellent business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
- Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
- Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
- Experience managing other client service professionals
- Experience managing relationships in leveraging a global delivery team
- Excellent verbal and written communication skills
- BA/BS degree or equivalent consulting agency experience preferred

**#LI-Remote**

We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.
- For employment opportunities based in Canada:_
- **Must be legally eligible to work in Canada._

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