#2023-46, Communications & Customer Service Clerk

3 weeks ago

Meaford, Canada MUNICIPALITY OF MEAFORD Full time

**Job Posting: #2023-46**
**Job Title: Communications & Customer Service Clerk**
Department: Legislative Services
Reports To: Deputy Clerk/Manager of Legislative Services
Directly Supervises: None
Status: Full-time Permanent
Hours per Week: 35
Salary Range: $44,902.59 - $54,584.53
**Application Due Date: Sunday, November 26, 2023**

**Interviews for this position will be held the week of November 27-30th.**

Position Summary

This position is responsible for providing assistance on the development of a variety
of communication materials, including print and digital formats, as well as acting as
provide exceptional customer service to the public. This position is responsible for
reviewing and updating the Municipal website, monitoring social media accounts,
and assisting in the production of print publications while also providing community
information, processing payments, and assisting with the coordination of other
public-facing services.

Role Specific

**Responsibilities**:
Communications

1. Support communication needs of all departments across the corporation.
Assist in the development and implementation of internal and external
communications campaigns and strategies.

2. Assist staff from other departments with the creation of informational
materials or promotion of Municipal initiatives and events.

3. Assist internal departments in the creation of informational and public
engagement materials and promotion of meetings, e.g. park master plans,
etc.

4. Assist with content creation and maintenance for the website and social
media to inform the public about Municipal news, services, or events.

5. Review website content and pro-actively update or remove outdated
information by working with content owners.

6. Support the monitoring of the Municipality’s social media accounts.
7. Respond to social media posts and/or escalate matters according to standard

operating procedures.

8. Assist with media relations and production of news releases.
9. Assist in the reporting and/or collection of communications metrics.
10. Assist with the production of marketing materials.

Customer service

1. Working with the Customer Service Clerk, act as a primary contact person for
telephone.

2. Respond to inquiries/complaints, perform initial screening, redirect calls, and
case management through the Municipality’s Customer Service Request
Management system.

3. Assist with all external and internal inquiries with regard to taxes, water,
financial records, general by-law matters, and other inquiries including
general information, Council and Committee information, compost and
recycling, etc.

Perform cashier functions such as accepting, balancing, and processing payments,
and general receipts involving cash handling and balancing a cash drawer.

General Duties and Accountabilities

1. Provides a high standard of customer service while responding to inquiries
and resolving complaints from the public.

2. Maintains a high degree of confidentiality and security of information at all
times.

3. Work in compliance with the _Occupational Health and Safety Act_, and other
applicable legislation, department policies/procedures/practices, operational
guidelines, and perform safe work practices._ _

4. Perform other duties as may be assigned in accordance with department and
corporate objectives.

Required Certifications and/or Health and Safety Requirements

1. None.

Education, Skills and Experience

1. OSSGD required; diploma in Business Administration, Public Relations,
Technical Communications, or related discipline preferred.

2. 2 years’ related customer service experience, preferably in a municipal
environment, with significant experience in cash handling.

3. Strong communication (written, oral, interpersonal), organizational, public
relations and customer service, and time management skills.

4. Highly skilled in the use of Microsoft Office Suite, and publishing software to
design and produce marketing and promotional materials.

5. Ability to multi-task, to work with interruptions, be flexible, and work well
under the pressure of a deadline while also displaying common sense and
patience in all dealings.

6. Experience with InDesign, HTML and web CMS considered an asset.
7. Knowledge of AODA communications regulations considered an asset.

Physical Demands and Working Conditions
- Physical demands include considerable sitting and computer usage. Working

conditions are in a standard office environment with exposure to verbal
criticism from the public.
- Normal hours of work are 35 hours per week, Monday through Friday; may

be required to attend occasional evening meetings or commitments.
Contacts and Interactions
- Communicates regularly with municipal staff, residents, community groups,

and the public.
Applicant Information

Interested qualified applicants are invited to forward their cover letter and resume
quoting Job #2023-46 by Sunday, November 26, 2023 to:
Attention: Human Resources

The Municipality of

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