Station Supervisor

3 weeks ago

Ottawa, Canada PAL Airlines Full time

At **PAL Airlines** we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for

**PAL Airlines** is currently seeking a **Station Supervisor** to join our team in **Ottawa, ON**.

At **PAL Airlines**, we know that compensation isn't the only factor in choosing a company. That's why we're proud to offer a competitive package.

**Duties and Responsibilities**:

- Provide supervision and direction to the Customer Service Representatives at the Moncton, NB station
- Plan and adjust work schedules and assign duties to meet customer demands and operational requirements
- Establish and maintain high standards of customer service and efficient functionality of station
- Identify key issues, creatively and strategically overcome internal challenges or obstacles
- Ensure sufficient staffing levels for efficient and effective operations
- Ensure that all staff members receive proper training on job duties, corporate policies, and applicable regulations
- Provide coaching and mentoring and conduct probationary and performance evaluations
- Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded
- Complete analysis on collected customer related data and identify trends
- Other related duties as assigned

**Qualifications**:

- Minimum of two (2) to five (5) years' experience as a Customer Service Representative or equivalent time in a supervisory role
- Possess a high level of professionalism and dedication to customer service excellence
- Proficient in Microsoft Office Suite of products
- Embrace personal accountability and responsibility
- Must possess strong organizational and decision-making skills
- Ability to manage multiple tasks while prioritizing and managing tight deadlines
- Excellent verbal and written communication skills

**What we offer**:

- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Industry discounts
- Employee tuition assistance program
- Employee and Family Assistance Program

**CLOSING DATE**: Applications will be accepted until June 1, 2023.

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