Travel and Lifestyle Consultant

5 months ago

Toronto, Canada Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

You won’t just help our customers see the world, you’ll help them truly experience it.

Our consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.

They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits - inspiring long-term relationships and loyalty along the way.

Delight customers with the unforgettable and unexpected Anything can happen when people travel. Here’s just some of what you could be doing each day in our customer contact center:

- Delivering “WOW” by providing innovative and extraordinary service
- Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs
- Creating unique travel experiences by expertly booking domestic and international flights, cars and hotels
- Use detailed knowledge of customers’ lifestyle preferences to offer relevant value-added opportunities
- Supporting customers who need help using the American Express Online Travel site
- Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
- Revealing a private world to customers that they never knew existed
- Knowing what your customers want before they do

**What you’ll need to make the most of your passion for travel and lifestyle.**
- A good knowledge of travel and world geography, this could be due to a spell spent exploring the world, studying in the industry or through your recent history of selling domestic and international travel
- An understanding of the luxury servicing space and awareness in the latest trends across dining, entertainment, travel, fashion and events
- A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
- Resilience and composure to remain positive under pressure and in changing circumstances
- Strong time management and multi-tasking skills
- Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
- Computer skills are vital as you’ll be using several different travel tools, all day, every day. We’ll provide full training in our Sabre GDS booking tool so you’ll be an expert in no time
- The flexibility to work shifts, including nights and weekends
- Ability to speak French would be beneficial but not essential
- Eligible to work in Canada

TICO License (Not Required to Apply, but will be necessary if you are offered employment)

**Why American Express Travel & Lifestyle Services?**

Talk to our people and you’ll find out what we’re really all about. We provide you with learning and development to become great at what you do, a supportive culture to nurture your potential and travel & lifestyle experiences that help you deliver ‘WOW’ service every day. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counse

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