Techno Functional Consultant

3 weeks ago

Toronto, Canada Encore Theme Full time

Toronto, Canada
- 2929026

**Role Purpose**
- The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution_

**Do**

**Bridging the gap between project and support teams throughtechno-functional expertise**
- For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment _
- Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines _
- Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch_
- Support the solutioning team from architectural design, coding,testing and implementation_
- Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system_
- Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production_
- Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions_
- Write code as per the developmental standards to decide upon theimplementation methodology_
- Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise_
- Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency_
- Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly_
- Support on-site manager with the necessary details wrt anychange and off-site support_
- Skill upgradation and competency building_
- Clear wipro exams and internal certifications from time to timeto upgrade the skills_
- Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain_
- Write papers, articles, case studies and publish them on theintranet_

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Lead Consultant_
- Reporting & updates_
- Onsite Project Manager/ Project Teams_
- To provide off-site support and inputs as per client requirements_

**_
External_**
- Clients_
- For solutioning and provide support_

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **Competent**:

- Leveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-**Master**:

- Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-**Master**

**_
Competency Levels_**

**_
Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._

**_
Competent_**
- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._

**_
Expert_**
- Applies the competency in all situations and is serves as a guideto others as well._

**_
Master_**
- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
- **_
Behavioral Competencies_**
- _ Formulation & Prioritization_
- _ Innovation_
- _ Managing Complexity_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no.of tickets raised

**3.**

Skill upgradation

of trainings & certifications completed, # of papers, articleswritten in a quarter

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