Server Daytime

5 months ago

Ottawa, Canada Cocotte Bistro - The Metcalfe Hotel Full time

**Title**: Server - Full Time

**Department**: Food and Beverage - Front of House

**Reports To**: Food and Beverage Manager
- The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era_
- Cocotte Bistro, will be a refined yet casual take on an authentic French bistro with a distinctly National Capital lens. Cocotte Bistro will also bet on bubbles by the glass, thoughtfully sourced ingredients, social hour specials and sharing items prepared and served en cocotte._

**Job Duties**
- Full table service in the bistro, lounge, café and/or meeting rooms, including responsible service of alcohol
- Taking room service orders, ringing them in accurately and/or delivering room service orders as required
- Greeting guests at the front door, seating guests appropriately, answering phones, responding to requests
- Adhering to all trained steps of service to consistently deliver the best guest experience
- Setting up, cleaning, stocking your station, while maintaining sanitation and organization standards
- Interact with guests, assessing their needs and preferences while also making beverage and food recommendations, providing your personal suggestions, being informative of features
- Always taking responsibility for ensuring a positive guest experience
- Maximize sales opportunities by becoming an expert on all wine and food offerings and demonstrating salesmanship by suggestively selling
- Provide genuine hospitality by engaging with guests throughout their entire experience, maintaining a positive personality throughout
- Following established standards and timing in greeting, taking orders, delivering orders, and billing
- Exceptional knowledge of food choices, wine selection, wine service and liquor and beer offerings
- Handling cash and card transactions, ensuring charges and change are accurate
- Practice a very high level of communication and teamwork with peers and management
- Clean and stock agreed designated areas by following checklist procedures and opening or closing routines
- Be continually aware of, and maintain, the highest standards of professionalism by following the established dress code; maintain a professional appearance, demeanour, and attitude at all times
- Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately

**Advantages**:

- Group insurance plan
- Group RRSP matching
- Vacation pay
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Schedule**:

- Morning, afternoon and evening shifts
- Monday to Sunday
- Weekend and holiday availability

**Compensation**
- Competitive wage plus tips

**Job Requirements**
- Smart Serve Certification required
- Ability to effectively communicate in English and French
- Strong interpersonal skills with a passion for hospitality, wine, beverages and food
- Possess a strong work ethic with a desire to achieve team goals
- Ability to work in a team environment, prioritize, multi-task and manage your time during high volume and busy times
- Being physically able to move quickly, stand and walk for long periods of time 8+ hours and lift at least 50 pounds

**Work Conditions**
- Flexible scheduling availability including mornings, afternoons, evenings, weekends, and holidays
- Extended periods of standing, and other physically demanding conditions

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $16.28 per hour

**Benefits**:

- Discounted or free food
- Extended health care
- RRSP match

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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