Collections & Claims Analyst
3 weeks ago
Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).
So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.
Sony Electronics is seeking a Collections and Claims Analyst based in our Toronto Canada location.
The anticipated base pay range for this position is $44,000 to 58,000 CAD.
The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
**Responsibilities**:
- Serve as the primary contact for customers of assigned portfolios- Investigate and resolve all customers’ inquiries/requests- Ensure all billings (debits, credits & invoices) are created & communicated to customer in a timely manner- Ensure timely payment for all billings of accounts- Ensure customer claims are reviewed, validated & processed timely- Ensure customer accounts are reconciled accurately and timely to meet A/R KPI- Work with Credit, Cash App, Sales, O&O, Marketing and Logistics, offshore, Finance, etc. teams to resolve and prevent collection/claims issues- Develop business strategies to optimize/improve customer currency levels and achieve AR DSO targets set by management- Oversee offshore teams performing back office transactions and processing and ensure service levels, policy compliance, and work quality are acceptable- Identify, initiate and implement process improvement opportunities to optimize operational efficiency and reduce profit leakage.- Support business goals, projects & KPIs defined by Business unit and management team
Required:
- Years of Experience in related work: 2 years- Experience claims processing and basic understanding of Credit and A/R- Understanding and use of SAP in Sales and Distribution & OTC- Microsoft Office: Outlook, Excel (Intermediate to Advanced), Word, Power Point- Self-starter and the ability to work independently in a fast paced environment- Outstanding collaboration skills, proven ability to work with multiple stakeholders across business lines to accomplish shared goals.- Good communication skills (verbal, written and presentation)- Language skills related to the countries in the selected Region (French for Canada)- BA or BS Degree with concentration in finance, accounting or business preferred
Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada Ltd.
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