Tenant Support Worker

3 weeks ago

Burnaby, Canada The New Vista Society Full time

The Tenant Support Worker provides the Portfolio Property Manager with direct support in tenant relations, tenant obligations and provides administrative support to the Housing Office. TSW will work with tenants to provide support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provide these services directly or facilities and co-ordinates access to services available on the site and in the community. The position establishes positive working relationships with a diverse tenant population from various socioeconomic backgrounds and supports overcoming challenges living in a social housing environment. The role also works with various internal teams and external community partners to resolve potential issues, coordinate opportunities, and facilitate changes that increase the chances of successful tenancies.

**QUALIFICATIONS**

(Education, Training and Experience)
- 2 years direct support work with individuals or families with multiple barriers to maintain successful housing
- 2 years of recent directly related experience or an equivalent combination of education, training, and experience.
- Knowledge of relevant legislation and social housing programs generally gained through direct working experience, such as the Rental Tenancy Act and BC Housing.
- Completion of a diploma or certificate program in Community Social Services or related discipline

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Sound knowledge of community resources and methods of access
- Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
- Strong skills in crisis intervention, mediation, and conflict resolution
- Ability to build and maintain professional, confidential relationships with multi-barriered people.
- Ability to work effectively across organizational departments and in a team and collaborative context.
- Working knowledge of the residential Tenancy Act and applicable Health and Safety Regulations
- Strong analytical, problem solving and time management skills.
- Preferably with valid class 5 BC driver’s license and access to a reliable vehicle
- Ability to communicate in English effectively, both verbally and in writing
- Ability to deal with others effectively and with discretion.
- Physical ability to carry out the duties of the position.
- Ability to work independently with a minimum of supervision.
- Proficiency in basic computer skills and software programs such as Microsoft Office.

**KEY JOB RESPONSIBILITIES**
- Work with tenants to provide information and support related to breaches of the Tenancy Agreement, including but not limited to hoarding, pest control and sanitary conditions.
- Assist with new tenant orientation and adherence to the tenancy agreement and policies.
- Conduct monthly unit inspections as required to help tenants maintain their housing.
- Support tenants in accessing community information or resources, including assisting tenants to obtain necessary documentation for annual income reviews.
- Respond to disputes between tenants and foster problem-solving skills.
- Interact with tenants, observe tenant behavior. Respond to disturbances, complaints, emergencies, and other incidents involving the health, safety, quiet enjoyment, and security of tenants by attending to the incident, investigating, documenting, and reporting incidents to appropriate staff and contacting appropriate emergency response authorities.
- Establish a positive working relationship with external agencies and other resources within the community.
- Provide administrative assistance to the Housing office by covering the position of Property Portfolio Assistant (PPA) during absences which may include receiving rent, arranging pest control services, answering the phone, responding to office visits and tenant requests.
- Attends and participates in meetings and committees.
- Performs other related duties, as required.

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