Repair Technician
2 weeks ago
Segway of Ontario prides itself on being one of the country’s top-rated Micromobility Retail and Service Centres. Your role as Service Technician fits as a key part of our growth strategy - meaning your success is ours and vice versa. Your understanding of our Customers’ needs and how to communicate effectively with them is paramount. Diagnosing, repairing and offering follow-up care advice for Segway of Ontario customers is a key part of this role.
Service Technician Primary Responsibilities
- Understand the technical details of Ninebot-Segway products, accessories and parts
- Understand the technical details of Aventon products, accessories and parts
- Able to learn the technical aspects of new product lines during periods of expansion
- Diagnose and repair Ninebot-Segway devices and similar brands / models
- Diagnose and repair Aventon electric bicycles
- Diagnose devices and communicate necessary repairs + potential future repairs to customers
- Maintain high quality of work
- Diagnose complicated failures
- Keep devices organized and properly tagged with customer information both on paper and in electronic storage
- Diligently Maintain service department protocols
- Maintain Proper Service Records
Service Technician Secondary Responsibilities
- Respond to any questions or concerns about intake work
- Provide updates as required by our clients
- Check daily schedule upon arrival and plan accordingly to complete required tasks
- Contact clients if there are any delays
- Communicate with front desk about walk-in service requests & process between pre-booked appointments when possible
- Keep Service Desk and work area clean and organized
- Possess general and specific knowledge of Segway and Ninebot devices - release dates, shipment dates, parts inventory
- Report to management about parts inventory levels
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: $18.00-$20.00 per hour
**Benefits**:
- Commuter benefits
- Employee assistance program
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2023-05-08
Expected start date: 2023-05-08
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