Automotive Service Manager
2 months ago
Job Overview:
We are seeking an experienced and motivated Automotive Service Manager to join our team at our dealership in Arnprior, ON. As an Automotive Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service. If you have a passion for automotive repair, excellent leadership skills, and a commitment to providing top-notch service, we want to hear from you
**Duties**:
- Manage and supervise the service department staff, including mechanics and technicians
- Schedule and assign work orders to ensure efficient workflow
- Provide guidance and support to technicians on complex repairs
- Monitor the quality of work performed and ensure adherence to industry standards
- Interact with customers to address their concerns and provide exceptional customer service
- Handle customer inquiries, complaints, and warranty claims in a timely and professional manner
- Maintain accurate records of all service transactions, including invoices, estimates, and repair orders
- Collaborate with the sales team to promote additional services and upsell customers on maintenance packages
- Oversee inventory management, including ordering parts and supplies as needed
- Ensure compliance with safety regulations and maintain a clean and organized work environment
Qualifications:
- Previous experience in an automotive service management role is preferred
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with a focus on building long-term relationships
- Proven sales ability with experience in upselling products or services
- Proficient in cash handling procedures
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written
**Benefits**:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Bonus on departmental profit
- Paid time off
**Salary**: $70,000.00-$150,000.00 per year
**Benefits**:
- Dental care
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Service Manager: 2 years (preferred)
- General Motors: 2 years (preferred)
Work Location: In person
Expected start date: 2024-05-01
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