Visual Merchandising Lead

4 months ago

Montréal, Canada Kotn Full time

**What You’ll Be Working On**:
Operations (33%)
- Perform managerial duties including closing, opening and standing in for Market Manager when needed
- Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
- Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience
- Supervise professional inventory counts as required

Visual Merchandising (33%)
- Lead execution of window installs and takedowns in alignment with corporate Campaign Direction
- Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low

Customer Experience & Service (33%)
- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

**What You’ll Bring**:
**Integrity**

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

**Communication**

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

**Adaptability**

Optimistically acclimates to environments of change whether through process, industry or organizational

**Collaboration**

Contributes to an environment that supports transparency and cooperation among others

**Additional Requirements**:

- Bilingual in French and English
- 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
- Previous experience in operations and merchandise is a must
- A diverse set of interests and skills
- Must have basic knowledge of Microsoft Excel
- **Vos responsabilités**:
Opérations (33 %)
- Effectuer des tâches de gestion, y compris la fermeture et l'ouverture, et remplacer le chef de marché au besoin.
- Diriger la gestion des stocks en mettant en œuvre les normes internes, en traitant efficacement les expéditions (24 à l'étage), en effectuant des comptages cycliques et en optimisant la mise en place et l'organisation de la salle des stocks.
- Prendre l'initiative d'imaginer de nouveaux processus pour rationaliser les opérations et collaborer avec le Directeur de marché pour offrir une meilleure expérience client omnicanale.
- Superviser les inventaires professionnels, tel que requis.

Marchandisage visuel (33 %)
- Diriger l'exécution de l'installation et du retrait des vitrines conformément à la direction de la campagne de l'entreprise.
- Prendre en charge la présentation et l'entretien de la marchandise afin de représenter la vision de la marque et de maximiser les revenus conformément aux directives visuelles.
- Maintenir la propreté et l'organisation du magasin physique afin d'offrir un environnement d'achat sûr et confortable.
- S'assurer que le volume optimal de produits est maintenu sur le plancher en réapprovisionnant et en communiquant avec le chef de marché lorsque les niveaux de produits sont bas.

Expérience et service client (33 %)
- Être en contact avec la clientèle au quotidien : offrir une expérience de premier ordre à tous les clients, répondre aux questions et offrir une expérience personnalisée et dynamique.
- Collaborer avec le Directeur de marché et le Responsable de la communauté pour la coordination d'événements et d'activations, en prenant en charge les opérations sur les produits et la mise en place du marchandisage.
- Soutenir et promouvoir tous les flux de services offerts par Kotn, y compris, mais sans s'y limiter, les opportunités de vente en gros et les services multiples au niveau de la vente au détail.
- Traiter les opérations de caisse avec efficacité et précision en recueillant l'adhésion des clients afin de les exploiter pour de futures opportunités de marketing et de finaliser l'expérience en magasin.
- Résoudre les problèmes des PDG en temps voulu, conformément aux directives de Kotn en matière d'expérience client.

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