Assistant Housekeeping Manager

5 months ago

Toronto, Canada Hotel X Toronto Full time

**_A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the years._** **_Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel._**

**Job Summary**

The Assistant Housekeeping Manager is responsible for the direct supervision and training of all Room Attendants, House Attendants, Uniform Attendants and Turndown Attendants in accordance with the hotels service standards.

**Role and Responsibilities**
- _Work according to rotating rosters covering morning and afternoon shifts._
- _Ensure that extra duties over and above routine procedure as well as special instructions will be followed up and delegated._
- _Checking all rooms listed on the assignment sheet as vacant, reporting any discrepancies to Front Desk and Housekeeping Office._
- _Assign staff respective areas on daily basis._
- _Inspecting rooms completed by Room Attendant to ensure that all rooms have been properly cleaned before releasing the rooms as ready for occupancy._
- _Supervises the activities of room attendants to ensure clean, attractive and well-maintained guestrooms, hallways and service areas according to set standards in order to achieve prompt courteous service._
- _Monitors room attendants to ensure tour, Club Members and VIP guests receive special attention and amenities._
- _Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of Housekeeping employees._
- _Attend daily Housekeeping operations meeting and acts on special instructions._
- _Establishes effective employee relations._
- _Provides input to Housekeeping Departmental meetings._
- _Handles floor report as instructed._
- _Control and requisitions supply necessary for daily operation._
- _Communicates with front desk to confirm room status, investigates and resolve discrepancies._
- _Participates in taking various Housekeeping inventories._
- _Recommends possible improvement of operation._
- _Ensures flow of communication between room attendants and their superiors._
- _Completes and submits maintenance requisitions Engineering Department and follows up to ensure that the work is completed._
- _Supervises room attendants by coordinating training, participating in performance appraisal and discipline problems to the Housekeeping Manager._
- _Conducts job orientation of newly employed employees._
- _Check VIP arrival rooms for maintenance problems to ensure that they have been cleaned, furnished and presented to the hotel’s required standard and guest’s demands._
- _Ensures that all passkeys have been returned at the end of the shift._
- _Ensures all lost and found items are delivered to Security Department._
- _Inspects surrounding public areas, floor linen rooms, pool and fitness area, ensuring hotel standards of cleaning are met._

**Qualifications**
- Minimum of 1 year housekeeping supervisory experience in a luxury Hotel or related industry._
- Post secondary degree in tourism or hospitality_
- Familiaritywith Canadian and provincial employment and labour law._
- Ability to communicate effectively with all levels of guests, employees and management._
- Good organizational, computer, analytical, and problem solving skills._
- Good Strong oral and written communication skills._
- Ability to lift up to 70 pounds._

**What we Offer**
- _Competitive salary & benefits_
- _Free meal on site_
- _Discounted parking options_
- _Dry Cleaning Allowance_
- _A great working team environment_

**_Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process._**

**We thank all applicants; however, only those selected for an interview will be contacted.

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