Event Captain

2 weeks ago

Victoria, Canada FAIRMONT Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

**Job Description**:
**What is in it for you**:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Hourly pay rate of $20.91 to 23.90

**What you will be doing**:

- Ensure smooth and efficient functioning of the day to day operations of the Banquet department by monitoring and organizing of the duty assignments, conducting daily briefings, call in staff upon authorization.
- Assist in the management and coordination of all conference programs including box handling, arrival, departure, meeting room set ups, flips and meal functions.
- Cultivates excellent guest service through the proactive interaction and on going communication with the meeting planners and guests ie. Meeting set-up, meeting session, meal requirements, wine pairing, timelines, temperature control and upselling hotel services.
- Exceed guest satisfaction goals for the Department and follow up on all concerns and opportunities as identified through direct guest interaction.
- Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments including kitchen, stewarding, maintenance, catering and housekeeping, ie. pre service meeting with Chef to discuss meal details, dietary concerns, verification of function timelines.
- Proactive monitoring of departmental productivity through organizing of tasks, assist in improvement of revenues and cost control, working with Banquet Team to implement procedures or programs for improvement wherever necessary.
- Assist management team in administration of Banquet Department, daily reporting on events, accurate billing and other required paperwork.
- Liaise with the Conference Services /Catering Department/VCC on an ongoing basis to ensure that our customer’s expectations are being anticipated and exceeded.
- Provide guidance and mentorship for all colleagues to enhance colleague morale.
- Assist with training and development of all colleagues and on-going recognition of the Banquet team.
- Maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
- Supervise and assist with room sets and service delivery.
- Ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible.
- Communicate all pertinent event information to the team, including the event log to share internally with the department for record keeping.
- Other duties as assigned.

**Qualifications**:
**Your experience and skills include**:

- Minimum one year supervisory/managing experience (within the last five (5) years) with preference given to minimum one year Food & Beverage supervisory experience in a high volume banquet/catering facility, with either minimum two years experience as a banquet server or minimum one year experience as a server in a fine dining establishment.
- Proven strong leadership ability and motivational skills with ability to communicate with a professional business manner.
- Ability to effectively understand the “big picture”, solve problems and make decisions in a personable and confident manner and with consideration to Hotel interdepartment

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