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Remote Services Technician

2 months ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**:
When we have technical questions, you are the first person we seek. In a constantly changing environment our IT Technicians are our most reliable partners in helping us to manage the intricacies of our high-tech business. Not only managing the technical issues in the office but also in the field. Without our trusted IT Technicians, we’d be coming apart at the seams.

**Duties & Responsibilities**:

- Perform the setup and testing of Cameras, Computers equipment and routers
- Assemble computers
- Maintain current and accurate inventory of technology hardware, software and resources, etc
- Install, test and update computer equipment (computers, servers, peripherals, programs and software)
- Input and maintain IP addresses
- Install and configure Monitoring software StealthHUB &StealthEDGE
- Troubleshoot hardware, software and network operating system
- Troubleshoot all IT related issues to support field operations
- Provide feedback and/or issues related to Installation
- Set up computers following our standards and Checklist with no downtime in installation
- Maintain organized, secure workplace, ensuring appropriate password/security/encryption measures taken
- Create and Maintain Reference and Procedural Documentations
- Perform other duties as assigned

**Qualifications**:

- MCSE or post-secondary diploma/degree in Computer Science, Information Technology or related field
- 2+ years of directly related experience as an Administrator in a medium sized network of servers, desktop systems and communications devices using current technologies

**Core Competencies**:

- Computer hardware and software systems and programs
- Computer networks, network administration and network installation
- Computer troubleshooting
- Computer viruses and security (Security focused on understanding risks of Malicious software)
- E-mail and internet programs
- Ability to install and administer computer hardware, software and networks
- Analytical and problem-solving skills
- Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level
- IP Telephony or VoIP routing experience is an asset
- Excellent English oral and written communication and interpersonal skills are a must

**Working Conditions**:

- Warehouse/Office Setting
- On Site
- Flexibility in work schedule may be required depending upon client need

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