Remote Field Service Technician

7 days ago

Mississauga, Ontario, Canada Cummins Inc. Full time

Remote Field Service Technician

Description
We are looking for a talented Remote Field service technician to join our team in Mississauga.

In this role, you will make an impact in the following ways:

  • Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal direction.
  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
To be successful in this role you will need the following:

  • Communicates effectively
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.


 Ensures accountability
  • Holding self and others accountable to meet commitments.


 Customer focus
  • Building strong customer relationships and delivering customercentric solutions.


 Plans and aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals.


 Selfdevelopment
  • Actively seeking new ways to grow and be challenged using both formal and informal development channels.


 Service Documentation
  • Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


 Technical Escalation
  • Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.


 Diagnostics Application
  • Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
  • Electronic Service Tool Application
  • Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
  • Product Repair and Maintenance
  • Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following reuse guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to prefailure condition.


 Electrical Knowledge
  • Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.


 Mechanical Knowledge
  • Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
  • Health and Safety Fundamentals
  • Champions and models proactive health and safety behaviors by identifyi

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