Community Engagement Intern

2 weeks ago

Edmonton, Canada IslamicFamily Full time

Community Engagement/Volunteer Coordinator intern Job Description

**Title**: Community Engagement intern
**Start Date**: May 13, 2024
**Reports To**: Sumaira Farooq, Community Manager
**Wage Range**: $17-19/hour
**Department**: Community Engagement
**Hours**: 35hrs/w

**Purpose**:
You are someone who cares about volunteerism and community, you want to build capacity and see it grow. You are comfortable leading and able to follow. You aren’t afraid to suggest ideas or work independently.
- You are passionate about improving systems
- You are a team player
- You are adaptable and ready to learn
- You like finding ways to connect with people

**Impact**:
You will drive the Volunteer Coordination at IslamicFamily, building a foundation for months ahead. You will be part of a new volunteer system that seeks to recognize and incentivize the people who donate their time to their community.

**How you’ll benefit**:
You will be in a supportive and healthy work environment where you will gain:

- Non-profit organization and charitable sector experience
- Human Resources and Operations experience
- Learning and recognition opportunities
- Mentorship and networking opportunities

**ABOUT THE ROLE**:
The Volunteer Coordinator will be responsible for acting as the first point of contact for volunteers. The Volunteer Coordinator will work in a close-knit, high-performing Community Engagement team in support of IslamicFamily’s Volunteer and Community engagement efforts, focusing on driving a positive volunteer experience. You will be able to organize & recruit volunteers, plan events, facilitate volunteer training and more. You will be curious and confident, ready to collaborate with a very diverse team and diverse set of dedicated volunteers.

**ABOUT YOU**:

- Curious & Resourceful - You’re a quick learner who can figure things out on your own and easily adapt to challenges.
- Team Player - You are not only a contributing member of the team, but you are a go-to person. People feel comfortable coming to you because they know you will listen and act accordingly.
- Professional Expertise - You are the expert in community engagement and are passionate about staying on top of best practices
- Innovative
- You value change and are continuously looking for new ways to do things to ensure that the people strategy will support the business strategy for the sustainability of the organization.
- Accountable - you don’t shy away from accountability. You like to get your hands dirty to get things done and take full responsibility to ensure the quality of work is high and deadlines are met.

KEY RESPONSIBILITIES
- Onboarding: Facilitating the onboarding process for new volunteers, including interviewing, providing orientation sessions and obtaining Police Information Checks.
- Training: Scheduling training sessions with designated staff, and distributing training materials and sign in procedures to ensure they understand their roles and responsibilities.
- Support and Guidance: Offering ongoing support and guidance to volunteers, including answering questions, addressing concerns, and providing resources to help them succeed in their roles.
- Mentorship: Serving as a mentor to volunteers, offering advice, sharing best practices, and helping them develop skills and confidence in their volunteer work.
- Performance Monitoring: Monitoring the performance of volunteers, providing feedback on their work, and identifying areas for improvement or additional training as needed.
- Conflict Resolution: Assisting in resolving conflicts or issues that may arise between volunteers or between volunteers and staff members, using effective communication and conflict resolution skills.
- Recognition and Appreciation: Recognizing and appreciating the contributions of volunteers through various means, such as verbal praise, written thank-you notes, or recognition events.
- Communication: Maintaining open and effective communication with volunteers, keeping them informed about IslamicFamily updates, upcoming events, and relevant information related to their roles.
- Documentation: Keeping accurate records of volunteer information, including contact details, training completion, performance evaluations and hours completed.
- Program Evaluation: Participating in the evaluation of the volunteer program, gathering feedback from volunteers, and making recommendations for improvements to enhance volunteer satisfaction and engagement.
- Collaboration: Collaborating with other staff members and volunteer coordinators to ensure a cohesive and supportive environment for volunteers and to align volunteer efforts with IslamicFamily's mission and goals.

**Work Plan**:
As a Student Volunteer Support Coach, your primary responsibility will be to facilitate the introduction and integration of 10 new volunteer roles throughout your tenure. This involves:
**2. Training and Orientation**: Assisting in providing comprehensive training and orientation sessions to

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