Customer Support Advisor

2 weeks ago

Richmond, Canada Sage Full time

This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.

**Key Responsibilities**
- Key accountabilities
- To take control of a call, deliver a structured solution with clear steps for our customers to follow that resolve queries on first contact
- To understand the customers business and by doing so generate leads for our sales department by recommending alternative or additional products/services that could save the customer money and time
- To be collaborative - You’ll huddle each day to talk discuss performance, key messages, problems standing in your way and take actions
- Ensure excellent customer service and call standards are delivered at all times
- Put customers first, develop questioning techniques to gather information from customers, gain a true understanding of their business
- Consistently develop own and colleagues knowledge using Sage Learning, Team Managers and Coaches to support development
- Be innovative - Sage is a technology led business, understand our technology, engage with it and become part of the journey
- Develop and demonstrate a comprehensive understanding of all Sage products and services (which is vast, so knowledge is developed over time)
- Skills, know-how and experience:
Must have:

- Experience of working within a customer services role
- Being able to listen, react and ask open questions real time on a call.
- Proficiency in English language, verbal and written

Preferred:

- Experience of Sage products and services
- Experience of working with operating systems

Key Personal Attributes:

- Demonstrate and deliver exceptional problem solving and trouble shooting skills
- A real wish and drive to do the best for our customers with an adaptable communication style to suit each individual customer
- High levels of integrity and a wish to go above and beyond and exceed in the role
- An enquiring mind, researching and relying on own resources to find resolutions to customer queries/enquiries
- Embrace change with a positive ‘can do’ approach

The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.
For this role, in those locations, the target salary range for new hires is: up to 60,000 CAD

  • Manager Advisor Support

    4 weeks ago

    Richmond, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Customer Experience Advisor

    2 weeks ago

    Richmond Hill, Ontario, Canada Connex Telecommunications Inc. Full time

    Bilingual Customer Experience Advisor (English/French) Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada Req #78 Thursday, February 22, 2024 Title:Bilingual Customer Experience AdvisorLocation:Montreal–Richmond Hill Are you passionate about success and want to grow your future with an innovative and growing...

  • Mortgage Advisor

    2 weeks ago

    Richmond, British Columbia, Canada Scotiabank Full time

    Requisition ID: 189449Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose of Job:As a Home Financing Advisor (Mortgage Advisor) you will be responsible for maximizing the development of residential mortgage business from third party referral sources such as real estate agents, lawyers, financial...

  • Service Advisor

    3 weeks ago

    Richmond, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Admin. Assistant

    3 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Operations Advisor

    2 weeks ago

    Richmond, British Columbia, Canada Tesla Full time

    The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance...

  • Admin. Assistant

    3 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client's success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Admin. Assistant-customer Relation

    3 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Admin. Assistant

    4 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Service Advisor

    1 week ago

    Richmond, Canada Go Richmond Chrysler Dodge Jeep Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position located in **Duties**: - Greet customers and...

  • Insurance Advisor

    3 weeks ago

    Richmond, Canada BCAA Full time

    Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move...

  • Junior Parts Advisor

    3 weeks ago

    Richmond, Canada Mercedes-Benz Richmond Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!*** **Mercedes-Benz Richmond** is currently looking to fill a position of a **Junior** **Part Advisor.** Under the responsibility of the Parts Manager, the Junior Parts Advisor is responsible for prompt and...

  • Bilingual Customer Experience Advisor

    3 weeks ago

    Richmond Hill, Canada Connex Telecommunications Inc. Full time

    **Title **: Bilingual Customer Experience Advisor **Location **: Montreal-Richmond Hill Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you! Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14...

  • Bilingual Customer Experience Advisor

    3 weeks ago

    Richmond Hill, Canada Connex Telecommunications Inc. Full time

    Bilingual Customer Experience Advisor (English/French) Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada Req #78 Thursday, February 22, 2024 Title:Bilingual Customer Experience AdvisorLocation:Montreal–Richmond Hill Are you passionate about success and want to grow your future with an innovative and...

  • Bilingual Customer Experience Advisor

    3 weeks ago

    Richmond Hill, Canada Connex Telecommunications Inc. Full time

    Bilingual Customer Experience Advisor (English/French) Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada Req #78 Thursday, February 22, 2024 Title:Bilingual Customer Experience AdvisorLocation:Montreal–Richmond Hill Are you passionate about success and want to grow your future with an innovative and...

  • Administrative Assistant-customer Relations

    2 weeks ago

    Richmond, Canada Elite Wealth Mgmt Full time

    **Administrative Assistant-Customer Relations** As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give...

  • Parts Advisor

    4 weeks ago

    Richmond, Canada Reliable Equipment Rentals Ltd Full time

    Reliable Equipment Rentals Limited was founded in 1990. We are a privately held, family-owned company with deep roots in the Lower Mainland. As the largest supplier of aerial lift equipment, we take pride in providing excellent rental experience and superior customer service. Reliable Equipment has a friendly and respectful work culture where we work as a...

  • Service Advisor

    3 weeks ago

    Richmond Hill, Canada Richmond Hill Toyota Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor (Day Shift) **to join the team at **Richmond Hill Toyota**: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer...

  • Service Advisor

    1 week ago

    Richmond Hill, Canada Richmond Hill Hyundai Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor (Day Shift) **to join the team at **Richmond Hill Hyundai**: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer...

  • Service Advisor

    3 weeks ago

    Richmond Hill, Canada Richmond Hill Hyundai Full time

    **The PAG Direct Group **is looking to hire full-time **Service Advisor **to join the team at **Richmond Hill Hyundai**: Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry! **Job Summary**: The Service Advisor is the Dealership’s front-line customer relations and...