Director, Digital Transformation

3 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

Do you totally geek out over the latest technologies and trends in digital banking and lending? Are you a master collaborator that desires to work across the organization to craft a strategy to transform digital customer experiences and drive value for the business?

At RBC Bank, we're seeking a passionate, super-collaborative and innovative Director, Digital Transformation that will be responsible for developing a strategic, value-driven roadmap that transforms our client experiences and solutions.

As a key member of RBC Bank’s digital transformation team accountable to the Head, Digital Transformation you will collaborate with business and functional leaders to ensure delivery of business, financial, and client experience OKRs across onboarding, servicing, engagement and loyalty.

Role Responsibilities:

- Drive the development of the digital strategy including defining the vision and OKRs in partnership with Everyday Banking, Real Estate Financing, Marketing, and functional bank teams
- Perform strategic assessments and gap analysis to identify areas of opportunity, risk and failure to serve digitally based upon online behavior, traffic analysis, machine learning data, industry trends and best practices to produce actionable insight and enhance conversion funnels
- Develop the case for change, designing a holistic end-state transformation roadmap, and working with the Digital Delivery team to define the relevant core work components for execution
- Establish collaborative relationships within RBC to deeply align and/or integrate into channel strategies and experiences from consideration, origination, onboarding through to engagement and cross-sell.
- Identify partnerships and vendors to accelerate banking digital transformation and test/learn opportunities
- Lead and own the development of channel design and functionality to reflect best in class client experiences, elegantly integrating digital and advisory channels.
- Collaborates with business and functional leaders and teams to innovate, optimize, and personalize the cross-border experience to drive growth, engagement and loyalty, striving for best-in-class solutions to regulatory, legal, risk management and operational requirements.
- Provide thought leadership to RBC Bank’s strategies and initiatives relative to the bank’s digital ecosystem and leads the transformative journey with new features and services in mobile, data, and future banking and lending platforms
- In collaboration with Digital Delivery, Business, and IT, build business cases to balance the vision with the technical reality and establish Key Results and KPI’s to monitor and assess execution quality and outcomes
- Create clarity out of ambiguity and quickly focuses the effort on the most value.
- Manage pre-implementation, systems integration, and implementation vendors and consultants from negotiations to RACI alignment, scope adherence, schedule rigor, and budget management
- Cross-functionally collaborate with the Business, Operations and IT counterparts, including business representatives, Project Management Office, solutions architecture, and IT Engineering
- Collaborate with key stakeholders in rolling out changes across the enterprise
- Co-Define our change, technology, and data readiness approach with working alongside IT Engineering, Operations, and Process Excellence
- Identify future digital transformation opportunities, build vision, and develop roadmap and strategy

**Qualifications**:

- Bachelor’s degree in Business, Technology, Computer Science, or related degree. Master’s degree is a plus.
- 7+ years of digital strategy, transformation experience
- 7+ years direct knowledge and experience with online banking, online account opening, secured, unsecured lending
- People leadership, preferably in centers of innovation
- Strong understanding of the business and stakeholder needs
- Strong business analysis skills
- Proven experience in leading / planning successful delivery of digital transformation initiatives
- Expert influential communication skills, able to indirectly influence others, and collaborates in insightful problem solving
- Amazingly positive outlook

**Nice To Have**
- RBC organizational awareness in order to leverage strategies, assets and expertise
- Prior Scales Agile Framework (SAFe) experience
- HFI certification or equivalent
- Agile certification

**Job Skills**

Adaptability, Business Acumen, Communication, Decision Making, Long Term Planning, Managerial Courage, Organizational Leadership, Problem Solving, Strategic Thinking

**Additional Job Details**

**Address**:
8081 ARCO CORPORATE DRIVE:RALEIGH

**City**:
Raleigh

**Country**:
United States of America

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-02-02

**Application Deadline**:
2024-03-15

**I**nclusion** and Equal Opportunity Employmen

  • Technology Director

    4 weeks ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Technology Director

    1 month ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Technology Director

    3 days ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Technology Director

    4 weeks ago

    Old Toronto, Canada Apply Digital Ltd. Full time

    Who we are:We’re a global digital transformation partner for change agents. We offer connected thinking to deliver connected results that realize a business’ vision.What we do:We empower enterprises to shift to evolving business opportunities, gain powerful insights and deliver experiences that drive growth.Who we help:Our 600+ digital specialists have...

  • Director of Strategy

    4 weeks ago

    Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...

  • Director, Data Engineering

    3 weeks ago

    Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...

  • Account Director, Digital

    1 week ago

    Toronto, ON, Canada Dentsu International Full time

    Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization,...

  • Director of Product Management, Advertising Platform

    4 weeks ago

    Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...

  • Senior Director, Product Management

    1 week ago

    Toronto, ON, Canada Loblaw Digital Full time

    Senior Director, Product Management - Platform At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building...

  • Senior Director, Product Management

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    Senior Director, Product Management - Platform At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building...

  • Senior Director, Product Management

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    Senior Director, Product Management - Platform At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building...

  • Senior Director, Product Management

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    Senior Director, Product Management - Platform At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building...

  • Director of Strategy

    2 days ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we're up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada's...

  • Director of Strategy

    2 days ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we're up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada's...

  • Director of Strategy

    2 days ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we're up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada's...

  • Digital Transformation Specialist

    6 days ago

    Greater Toronto Area, Canada Pyrethra Full time

    **Digital Transformation Specialist - Contractor** We are hiring a Digital Transformation Specialist - Contractor who will be - Developing and managing a digital transformation strategy for a variety of clients in the healthcare sector - Advise on digital health technologies, platforms and standards - Conceive, plan and manage the implementation of digital...

  • Senior Director, Product Management

    1 week ago

    Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...

  • Digital Art Director

    1 week ago

    Toronto, ON, Canada Dentsu International Full time

    Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more...

  • Senior Technical Project Manager

    4 weeks ago

    Toronto, Canada FROM, The Digital Transformation Agency Full time

    *** Employee will be required to work on-site at the clients Downtown Toronto Location*** Company Description FROM, The Digital Transformation Agency, helps large enterprises develop new digital products and optimize existing platforms to create a better experience for customers. They specialize in solving complex problems that block innovation for their...

  • Digital Production Manager

    2 weeks ago

    Toronto, ON, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...