L3 Associate Field Tech at Client Site in

2 weeks ago

Mississauga, Canada DXC Technology Full time

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
- **¨About this role¨**_
- **´What you´ll do´**_
- Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket.
- Assesses diagnostic information and determines alternatives. May recommend process changes.
- Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
- Diagnoses problems, initiates scripts or loads patches to implement the activity.
- Escalates unresolved issues or problems and may provide alternative courses of action.
- Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with mínimal coordination.
- Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
- Supports documentation maintenance; updates information and changes as directed.
- Works with less experienced technical and non-technical personnel on both routine and complex projects.
- **Who you are¨**_
- **Education**: Associates, Bachelor's Degree or equivalent experience..
- **Experience** as field tech support of 2 to 4 years.
- **¨Work Environment¨**_
- working shift: Monday through Friday 8 am to 5 pm
- there could be some over time and weekends but not standard
- **At client site in Mississauga - Ontario**

**Salary**: $20.00 per hour

Day range:

- Monday to Friday

Shift:

- 8 hour shift

**Experience**:

- Field Tech: 2 years (required)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)

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