Member Experience Associate
5 months ago
Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.
We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you
In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.
Your availability: Part Time. Monday-Friday mornings, 5am-9am.
We’ve got so much more we want to tell you, so here it goes:
**Role**
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed
**Qualifications**
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
**Perks**
We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values**:Care**, **Commitment**,** Authenticity**,** Diversity**, and **Work Ethic**. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel **welcome**, feel **comfortable**, and feel **healthy**.
-
Member Experience Associate
2 months ago
Thunder Bay, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Thunder Bay, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Thunder Bay, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Thunder Bay, Canada Movati Athletic Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome , feel comfortable and feel healthy . We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With...
-
Member Experience Associate
4 weeks ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeRole OverviewAt Movati Athletic, we're seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a key member of our club, you will be responsible for delivering exceptional customer service, promoting a positive member experience, and contributing to the overall success of our fitness community.Key...
-
Member Experience Associate
4 weeks ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeRole OverviewAt Movati Athletic, we're seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a key member of our club, you will be responsible for delivering exceptional customer service, promoting a positive member experience, and contributing to the overall success of our fitness community.Key...
-
Customer Experience Associate
5 months ago
Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full timeJob Description: Customer Experience Associate **Responsibilities**: - Processing Sales by scanning or manually entering the prices of items in the point-of-sale (POS) system. - Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues - Handle a high volume of transactions and incoming calls...
-
Retail Store Associate
3 days ago
Thunder Bay, Ontario, Canada Savers Full timeJob OverviewWe are seeking a talented Retail Store Associate to join our team at Savers. As a champion of reuse and sustainability, you will play a crucial role in creating an exceptional experience for our customers, donors, and fellow team members.
-
Member Experience Supervisor
5 months ago
Thunder Bay, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the...
-
Member Experience Leader
1 month ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeMovati Athletic is seeking a dedicated individual to join our Member Experience team. As a key player in creating a welcoming, comfortable, and healthy environment for our members, you will work closely with the Experience Manager to lead and motivate staff towards achieving sales goals and targets. Your role involves guiding new and existing members to...
-
Member Experience Leader
3 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeMovati Athletic is seeking a dedicated individual to join our Member Experience team. As a key player in creating a welcoming, comfortable, and healthy environment for our members, you will work closely with the Experience Manager to lead and motivate staff towards achieving sales goals and targets. Your role involves guiding new and existing members to...
-
Customer Experience Associate
5 months ago
Thunder Bay, Canada Scotiabank Full time**Requisition ID**: 201101 **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and...
-
Customer Experience Associate
5 months ago
Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full timeJob Description: Customer Experience Associate Duties: - Processing Sales: Scan or manually enter the prices of items into the point-of-sale (POS) system. - Respond to customer inquiries via phone in a timely and professional manner - Merchandising on the sales floor with proper pricing, creating visually appealing displays and counters. - Assist customers...
-
Fitness Experience Coordinator
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full time{"Role": "Member Experience Associate", "Responsibilities": "As a Member Experience Associate at Movati Athletic, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.Key responsibilities include:Proactively managing and resolving member concerns, escalating serious issues to the...
-
Fitness Experience Coordinator
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full time{"Role": "Member Experience Associate", "Responsibilities": "As a Member Experience Associate at Movati Athletic, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.Key responsibilities include:Proactively managing and resolving member concerns, escalating serious issues to the...
-
Member Experience Team Lead
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeBe a Part of Our Member Experience TeamWe're looking for a skilled Member Experience Supervisor to join our team at Movati Athletic. As a key member of our team, you'll play a vital role in delivering an exceptional experience for our members.About the RoleThis is a dynamic and challenging role that requires a people-oriented supervisor who can effectively...
-
Member Experience Team Lead
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeBe a Part of Our Member Experience TeamWe're looking for a skilled Member Experience Supervisor to join our team at Movati Athletic. As a key member of our team, you'll play a vital role in delivering an exceptional experience for our members.About the RoleThis is a dynamic and challenging role that requires a people-oriented supervisor who can effectively...
-
Member Experience Team Lead
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our Member Experience team as a Member Experience Team Lead. As a key member of our team, you will play a critical role in delivering an exceptional experience for our members, ensuring they feel welcome, comfortable, and healthy.Key ResponsibilitiesAct as a delegate to the...
-
Member Experience Team Lead
2 months ago
Thunder Bay, Ontario, Canada Movati Athletic Full timeAbout the RoleWe are seeking a highly motivated and experienced professional to join our Member Experience team as a Member Experience Team Lead. As a key member of our team, you will play a critical role in delivering an exceptional experience for our members, ensuring they feel welcome, comfortable, and healthy.Key ResponsibilitiesAct as a delegate to the...
-
Sales Associate
3 weeks ago
Thunder Bay, Ontario, Canada Rogers Communications Full timeAt Rogers Communications, we're looking for a talented Sales Associate to join our retail team. As a Sales Associate, you'll be the face of our brand, providing exceptional customer experiences and showcasing our latest products and services.Key Responsibilities:Deliver best-in-class customer service and support in our retail storesPromote Rogers and Fido...