Towing and Storage Specialist

**About Us**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

**Who we are**:
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding.

We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What you will do**:

- Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws
- Manage a pending of Pay Into Court files, as they arise
- Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence
- Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released
- Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas
- Collaborate effectively with peers/other departments
- Remain up to date on industry trends and by laws
- Perform other tasks and duties as assigned by the Manager

**Who you are**:

- Completion of Post-secondary education
- 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
- Strong knowledge of relevant and current towing equipment, and towing and storage by-laws
- Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process
- Excellent communication skills both written and oral
- Demonstrated negotiation and conflict resolution skills
- Superior customer service and interpersonal skills

**What’s in it for you**:

- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._