Animal Care Supervisor

1 week ago

Comox, Canada BC SPCA Full time

1668 Ryan Rd E, Comox, BC V9M 7Z8, Canada Req #2749
Wednesday, June 12, 2024

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: Animal Care Supervisor - ACA3

**STATUS**: Permanent; Full-Time

**SHIFT**: 35 hours per week
- various shifts

**LOCATION**: Comox, BC

**CLASSIFICATION**: Exempt

**WAGE**: $24.50 per hour

**CLOSING DATE**: Open Until Filled

**About the Position**:
To ensure that optimal levels of care are administered to the animals based on the Five Freedoms. The Animal Care Supervisor will provide guidance to staff and volunteers on ShelterSense protocols in order to provide the standard of health and welfare that is required for all shelter animals.

The Animal Care Supervisor is responsible for assisting in the training of Animal Care Attendants and volunteers on basic animal care procedures and to supervise the Animal Care Specialist on animal assessment protocols and adoption procedures.

The Animal Care Supervisor acts as the Animal Centre Manager in their absence, including during periods of vacation, illness and on their regular days off.

**Some specific duties**:
Assists the Animal Centre Manager in attaining and maintaining optimum welfare standards in the shelter at all times as defined by the ShelterSense programs and related BC SPCA policies.
Ensures that the health and welfare needs of all animals in the care of the shelter are being actively managed and assists the Animal Centre Manager in engaging in timely decision-making regarding their physical, mental and behavioural health & welfare.
Trains staff and volunteers on ShelterSense programs and ensure that all animal interactions are conducted appropriately ensuring safety of both the animals and employees/volunteers.
Assists the Animal Centre Manager in implementation and maintenance of all BC SPCA programs, policies and procedures in the shelter.
Assists the Animal Centre Manager in the recruitment and selection of a high-performing team of permanent and casual/auxiliary shelter staff and volunteers in accordance with the Society's approved recruitment process.
Provides support for general orientations, program-specific workshops and appropriate training for staff and volunteers.
Provides ongoing training, direction, motivation, and coaching to shelter staff and volunteers with a focus on celebrating successes and achievements
Conducts reviews of shelter staff and volunteers at regular intervals.
To ensure retention of trained staff and volunteers through recognition initiatives and the provision of promotion opportunities.
Oversees the implementation of high customer service standards and monitors overall customer satisfaction in the Animal Centre.
Ensures the physical facility, equipment, and supplies are maintained in a condition acceptable to the Society.
Ensures animals are treated humanely, with compassion and concern, and in a manner consistent with the BC SPCA's five freedoms.
Ensures animals' health and well-being are maintained in accordance with the BC SPCA policies and procedures with respect to animal health. This includes the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff and ensuring related supplies are re-stocked and ordered as needed.
Immediately reports any health or welfare concerns to the Manager or designate.
Assists with conducting contractual animal control duties as required (where applicable).
Conducts preliminary cruelty investigations and submit a review of findings through Shelter Buddy for continuing investigation purposes.
Acts as a champion of the BC SPCA Health & Safety program ensuring that safe work practices are implemented and are being carried out to protect staff, volunteers and animals from injury and/or illness.
Assists in the completion of all administrative duties, including timely entering of information into shelter buddy, scheduling and submitting all payroll information to the Human Resources department on a regular basis, daily reconciliations, batch reports and bank deposits.
Works collaboratively with the local Special Provincial Constables to ensure appropriate Animal Centre response to cruelty investigations.
Assists the Animal Centre Manager in preparing an annual budget for the Animal Centre including annual revenue, operating and capital expenditures and to ensure compliance with the approved Animal Centre budget on a monthly basis.
Oversees all Animal Centre functions in the absence of the Animal Centre Manager including regular days off, weekends and holidays.
Acts as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive.
Answers telephones and walk-in inquiries in a courteous manner providing information satisfact

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