Dispatch Supervisor
3 weeks ago
**About You**
You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. At the heart of everything you do is to strive to deliver a world class customer experience while maintaining safety at every corner
Reporting to the VP of Customer Experience, the Dispatch Supervisor is responsible for supervising employees working in the dispatch service call center. Responsibilities include scheduling call center staff, recruiting and training employees, creating, and maintaining efficient workflows and business processes, liaising with vendors, drivers and customers while ensuring company and City of Edmonton Vehicle for Hire Bylaw standards are attained.
**Responsibilities**:
- Manages the daily operations of the dispatch team including but not limited to:
- Scheduling staff for the shift to ensure operational goals are attained within the budgeted cost structure
- Attendance and performance management
- Create and maintain data for KPIs and reporting, continual review and adjustments made as required to ensure they are relevant and attainable
- Adheres to municipal, provincial legislation and bylaws as well as company and departmental policies and procedures
- Advocates for growing the business by championing change for drivers, passengers and staff with safety and customer experience top of mind
- Complaint and compliment management
- Overseeing the dispatch systems, verifying, and processing driver routing activities
- Maintains close interaction and builds/retains positive relationships with our clients and staff with a focus on performance improvement opportunities and efficiencies
- Maintains and creates positive relationships with key accounts with a focus on growing the business
- Oversees various software and hardware solutions within the dispatch team as well as throughout the business and expected to regularly review performance for optimization opportunities
- Other duties as required
**Key Competencies and Qualifications**:
- 5+ years of previous dispatch experience within the transportation industry
- 5+ years of operations expertise, such as managing and scheduling crews, service coordination and communicating with customers would be an asset or work experience equivalent will be considered
- Preferred secondary education in business administration or equivalent work experience will be considered
- A strong understanding of transportation regulations and standards
- Previous experience with safety compliance and standards
- Recruiting experience to maintain an excellent roster of dispatchers and call takers that demonstrate our core values
- The ability to prioritize tasks and make decisions within guidelines to meet deadlines as well as growing the business with customer satisfaction and safety as top priorities
- Ability to inspire a shared vision and empower and motivate a team
- Ability to mentor, coach, and act as a knowledge resource to other employees
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Effective and professional customer service and conflict resolution skills necessary to communicate with various audiences with the purpose of continuous improvement
**About Us**
Operating as TappCONNECT, our divisions Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life We offer a competitive compensation package and are strong believers in work/life balance.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Application question(s):
- Please state your salary range.
- Are you local to Edmonton?
**Experience**:
- dispatching: 5 years (preferred)
- operations and supervisory management: 5 years (preferred)
- transportation industry: 2 years (preferred)
- Call center environment: 3 years (preferred)
Work Location: In person
-
Dispatch Supervisor
1 week ago
Edmonton, Canada Cliff's Towing Ltd. Full time_**Cliff's Towing is seeking an experienced Dispatch Supervisor to join our team as we are in the business of helping people! If this is you, don't miss out on this great opportunity. APPLY NOW!**_ Reporting to the Operations Manager, you are responsible for the supervision of call-takers and dispatchers. You will ensure that they are properly trained in...
-
Dispatch Supervisor
1 month ago
Edmonton, Canada Greater Edmonton Taxi Service Full time_**Are you a well-experienced Dispatch Supervisor seeking your next great opportunity? Come work with an organization who takes pride in servicing the Edmonton community for many decades. **_ **About You** You have dispatch service call center and people management experience with a keen eye for detail. You know the city of Edmonton like the back of your...
-
Fleet Supervisor
7 days ago
Edmonton, Canada MC Dispatch Full time_**Fleet Supervisor - Afternoon/Evening**_ MC Dispatch we are a Same Day Courier Company for 46 Years. We are growing and expanding. This position will be a scheduled afternoon/evening position. Typical shift will start at 1:00 PM. Shifts will be weekdays and weekends. You must be professional, organized, a team player and have strong knowledge of...
-
Dispatcher Supervisor
1 week ago
Edmonton, AB, Canada Ahki Full time €30Title: Dispatcher Supervisor Salary: - $29.50 per hour Hours Range: - 30 to 40 hours per week Education: - Completion of Secondary School Experience: - Minimum 1 year of experience Vacancies: 1 About us: ‘New Thor Logistics.’, is an exceptional leader in the transportation field. They offer reliable transportation of FTL/LTL, throughout all of...
-
Dispatcher
4 weeks ago
Edmonton, Canada Convoy Supply Full time**Dispatcher** Position Summary The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders. We’re looking for self-sufficient, motivated Dispatcher for our Edmonton location at 9715 56th Avenue NW, who want to help us...
-
Dispatcher
1 month ago
Edmonton, Canada Perativ Full time**JOB SUMMARY** Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada. We are currently seeking a Dispatcher to join...
-
Dispatcher
4 weeks ago
Edmonton, Canada Perativ Full timeSalary: **JOB SUMMARY** Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) and under brand names including Ezee ATM and Access Cash, Perativ provides services to more than 10,000 ATMs in Canada. We are currently seeking a Dispatcher...
-
Supervisor / Dispatch
1 month ago
Edmonton, Canada Nighthawk Enterprise Full timeNighthawk is located in the Wood Buffalo area. We are seeking an individual who has 3 to 5 years in Supervising and Dispatching. Must have a class 1 Drivers with experience. Run a fleet of 25 trucks and maintain scheduling. Rates are negotiable based on experience. Accommodations will be provided. - 7on - 7off rotation - Must provide a clean drivers...
-
Truck Dispatcher
1 month ago
Edmonton, Canada Donver Trucking VDM Trucking Full timeVDM Trucking Service Ltd. is a privately owned and operated company with 40 years of experience in the transportation industry, providing excellence and dedication across North America. - **Experience Dispatching Oilfield trucks is required.**: - **Experience Dispatching a Rig Move or being apart of a Rig Move is an extreme asset.**: - _**This is a...
-
Evening Fleet Dispatcher
1 month ago
Edmonton, Canada Grimshaw Trucking L.P. Full time_**Grimshaw Trucking L.P.**_ - **Full Time Evening Fleet Supervisor ( 22:00 - 7:00 Shift ) **_ BUSINESS UNIT: GRIMSHAW TRUCKING POSITION: FULL TIME EVENING FLEET SUPERVISOR LOCATION: EDMONTON, AB **RESPONSIBILITIES**: - Maintain "real time" dispatch information in Truckmate Dispatch program - Plan & set up Linehaul Trips, assign drivers/trucks & ensure...
-
Dispatcher - Fly in / Fly Out
4 weeks ago
Edmonton, Canada Diversified Transportation Full time**Dispatcher** Diversified Transportation is currently looking for a full-time Dispatcher for our Fort McMurray operation based at Kearl Lake site. The Dispatcher will be responsible for assigning and dispatching operators to fleet units and routes. The incumbent will monitor and respond to operators on the two-way radio, coordinate with the Operations...
-
Warehouse Dispatcher
1 month ago
Edmonton, Canada Porter Warehousing & Distribution Full time**Job Summary** The Warehouse Dispatcher accepts all appointment booking requests, prioritizes all client orders, books all delivery appointments, and organizes all receiving and shipping paperwork. **Key Responsibilities**: - Coordinate and book incoming shipment appointments and outbound transportation to meet customer deadlines; advise the...
-
Dispatcher
4 weeks ago
Edmonton, Canada Lafarge Canada Inc Full timeWhy work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...
-
Truck Dispatcher
7 days ago
Edmonton, Canada Donver Trucking VDM Trucking Full timeVDM Trucking Service Ltd. is a privately owned and operated company with 40 years of experience in the transportation industry, providing excellence and dedication across North America. We are devoted to employing knowledgeable, committed, and safety conscious employees. We offer competitive rates, benefits and a fast paced work environment. We are...
-
Dispatcher- School Bus
4 days ago
Edmonton, Canada CB Canada Full timeResponsibilities: Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles toensure daily coverage of all routes, field trips, and charter work. Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplishedon-time. Communicates all relevant details of driving assignments to...
-
Dispatcher - Aftermarket Parts - Edmonton
2 days ago
Edmonton, Canada Fort Garry Industries Full timeFort Garry Industries has an opening for a **Dispatcher** working out of our **Edmonton **branch. This position is responsible for coordinating the safe and efficient delivery of FGI products from our warehouse to our customers. **What we offer**: - Competitive wages with a monthly bonus program - Extensive benefits program including health, dental and...
-
Dispatcher - Transportation Representative
4 weeks ago
Edmonton, Canada DynaLIFE Full time**Major Functions and Responsibilities** - Coordinate customer sevice requests, provide logistics for couriers to follow on their routes and coordinate pick up and delivery times - Establish and maintain positive client relations through a professional manner and high quality of services performed - Alerts supervisor of circumstances that might impact the...
-
supervisor, dispatchers
3 days ago
Edmonton, Canada Majha Wala Transportation Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 30 to 50 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 months or equivalent experienceComputer and technology knowledgeElectronic schedulerDispatch management service softwareInventory control softwareHuman...
-
supervisor, dispatchers
4 days ago
Edmonton, Canada Majha Wala Transportation Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 50 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceComputer and technology knowledgeElectronic schedulerDispatch management service softwareInventory control...
-
Chief Dispatcher
5 days ago
Edmonton, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference....