Customer Service Jobs for Indigenous People

2 weeks ago

Montréal, Canada National Bank of Canada Full time

“Indigenous People" is a collective name for the original peoples of North America and their descendants. This includes First Nations, Métis, and Inuit.

Working in customer service at one of National Bank’s call centres, you’ll support clients with their financial needs and help them use our electronic solutions. Come and thrive in a fast-paced and stimulating environment, in a full-time career that offers you numerous benefits.

We’ll be starting to hire for the new cohorts in January

**Your compensation**

The salary is between $21.50 and $23.50/hour depending on the position. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

**Your role**

We offer numerous job opportunities at our Client Contact Centres located in downtown Montreal and in Sherbrooke. Depending on your skills, availability, and interests, our recruitment team will guide you towards the best job option for you.

When you join our team, your main responsibilities will be to:

- Take calls from clients
- Assess their banking and financial needs
- Guide them towards the most suitable solution

**Your schedule**

Your work schedule is variable, and you’ll receive your schedule three weeks in advance. You must be available to work during the daytime, evenings, and weekends.

**Your team**

You will collaborate with colleagues who value passionate people and bold ideas. You’ll be part of a team that helps clients achieve their goals and you can always count on your colleagues to share their knowledge with you.

**Training and development**

Several options will be available to you: advance in your role, evolve in your sector, and more You’ll have many choices because we encourage internal professional development. You will start with your cohort among our teams in January 2024 with an in-person training program lasting 3 to 4 months. Your on-the-job training will focus on how to help clients over the phone, and you'll be supported by a trainer.

**Prerequisites**
- High school diploma or equivalent
- Customer service experience
- Ability to establish strong relationships with clients

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

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