IT Systems Administrator

1 month ago

Saskatoon, Canada BH Tech Inc. Full time

**Systems Administrator**

Our team members are responsible for maintaining uptime of in-house and customer systems through remote monitoring and maintenance, troubleshooting and problem resolution, and sustaining a positive company image through exceptional customer service.

**This Position Entails**:

- Estimating, planning, and implementing new projects for our managed IT services clients both on premise and in the cloud.
- Auditing new and existing IT systems.
- Utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information.
- Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues.
- Deploying equipment to client sites, and occasional on-site troubleshooting if remote support options are not available.
- Providing technical assistance and consultation to other members of our organization.
- Accurate documentation of all the above activities.
- Ongoing training in new technologies and methodologies, as well as for vendor certification.
- A passion for teamwork, continuing education, problem solving and exceptional customer service.
- Proactively identifying issues and implementing solutions.
- Automating recurring tasks.

**What you get for joining our awesome team**:

- Group medical, dental, and life insurance - 100% cost covered by BH Tech
- 3 weeks paid vacation
- Training reimbursement
- Monthly staff lunch meetings in our lovely boardroom
- Active staff social with fun team building activities
- Onsite gym, Squash courts, Steam rooms
- Unlimited coffee all day, everyday
- Games room with Pool table, Ping-Pong, and Foosball tables
- On site cafeteria with specially priced Breakfast and Lunch Specials
- Spacious, well-lit office space with informative dashboards
- Adjustable Seated to Standing desks and ergonomic accommodations
- Wheelchair accessible office
- Paid vehicle pass for onsite parking is provided
- An adorable Office dog that visits occasionally for treats and love (who can say no to that)
- Proximity to the South Saskatchewan River, Meewasin Valley trails, and Boffins Gardens

**What you bring to the table**:

- Bachelor’s Degree or Diploma from a recognized program, or equivalent work experience.
- Advanced knowledge of all currently supported Microsoft desktop operating systems, Microsoft Office, and Office 365.
- Experience with VMware and Hyper-V virtualization technologies.
- Experience with Microsoft Azure Technologies.
- Basic Linux command line usage.
- Experience in administrating Microsoft Server operating systems and roles.
- Experience working with Windows PowerShell scripting.
- An understanding of User expectations and typical IT policies and procedures.
- Ability to manage Active Directory, DNS (Internal and Internet), and Group Policy.
- Three years of technical support experience, schooling, or equivalent.
- Excellent English written and verbal communications skills.
- Keen to automate routine tasks using scripting to improve efficiency.
- Able to convey technical concepts and recommendations to non-technical people.

**Office Culture is important to us, you will be an excellent fit if you are**:

- Professional and articulate, yet still approachable.
- Intuitive about what to say, when, and to whom.
- Inter-personally adept yet work focused.
- Technically proficient, but not a know-it-all.
- Excellent with time-management, multi-tasking, and organizational skills.
- A strategic thinker and have strong hands-on leadership and planning skills

Compensation will be commensurate with experience and ability

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$75,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site gym
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK S7N 3R3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- This job requires you to live in Saskatoon, SK and work in person in our office. Do you live in Saskatoon, SK or have current plans to move to Saskatoon, SK?

**Experience**:

- system administration: 5 years (preferred)

Work Location: One location

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