Project Lead

2 weeks ago

Edmonton, Canada City of Edmonton Full time

Project Lead

Job Number : 45339

The Service Review and Improvement team undertakes rigorous review of services. As a member of the Service Review and Improvement team, the Project Lead, Continuous Improvement and Transformation will ensure the success of service reviews through leading branches and sections through multiple, concurrent high-level and in-depth reviews.

With a focus on the City of Edmonton’s Cultural Commitments to ensure a Safe, Helpful, Accountable, Integrated and Excellent working environment, you will:

- Lead Service Review and Improvement projects across branches, sections, services and sub-services
- Develop project plans in collaboration with business areas and key stakeholders
- Establish key deliverables and timelines for multiple projects
- Identify key stakeholders and develop engagement plans
- Develop, implement and oversee comprehensive interactive strategies to understand the needs, concerns and priorities of Edmontonians and other stakeholders in order to inform strategic decisions.Lead the design and collection of insightful information through facilitated discussions, interviews, surveys, job shadowing, research, benchmarking and identifying best practices
- Identify and resolve information gaps
- Collect, analyze and interpret data, including HR, risk, performance and financial information; ensure the data and analysis supports the narration of the recommendations and final report
- Lead, coordinate, and organize work of other corporate service teams to facilitate the collection and analysis of data (eg. HR, Finance, IT, etc)
- Challenge the status quo in a respectful and meaningful way with the mandate to align the delivery of services to the City’s Corporate Drivers
- Develop business cases which outline the feasibility of recommendations
- Ensure the City's strategic objectives and service drivers are reflected in the proposed recommendations
- Develop recommendations that will improve the customer experience while incorporating other priorities and constraints
- Calculate resources required (e.g. human and financial) to meet recommended outcomes
- Receive feedback from Director of Service Improvement, Branch Manager of Service Innovation and Performance, other Branch Managers in the Corporation, or the ELT on recommendations Plan, organize and assign accountabilities to a role, including setting goals, expectations, plans and priorities of the work. Define roles and responsibilities and success criteria
- Works with the Manager of Service Review and Improvement to present recommendations to Executive Leadership Team (ELT) Committees and ELT
- May provide leadership to, and oversight of methods analysts within the project team

Qualifications:

- Bachelor’s Degree in Business Administration, Finance, Public Administration, Engineering, or other related field
- A minimum of 7 years progressively responsible project management working large complex projects, preferably in a public sector environment, completing service type reviews / evaluations, leading continuous improvement projects, and management and supervisory experience in a similar setting
- 7 years progressively responsible experience leading continuous improvement projects across complex organizations including 5 years experience managing and providing leadership to a project team
- Experience in strategy and business planning, financial and operational analysis, performance reporting, policy analysis or other related functions
- Strong project management skills including an understanding of project management methods and technique; Certified Associate in Project Management (CAPM) or in progress/completed PMP designation would be considered an asset
- Strong verbal and written communication skills are essential, including writing thorough yet succinct reports and drafting presentations and memos for Executive Leadership
- Ability to work with a high degree of independent judgment
- Ability to effectively interact, communicate, influence, build relationships and collaborate with a variety of partners and stakeholders
- Effective conflict resolution and negotiation skills with experience in solving complex, confidential and sensitive issues.
- Demonstrated ability and willingness to develop strong relationships and work in a collaborative, integrated manner
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviors and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

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