Parts Counter Person

6 months ago

Winnipeg, Canada Bulldog Truck Centre Full time

Bull Dog Truck Centre, a division of Pacific Coast Heavy Truck Group, is now part of Metro Vancouver's established Volvo/Mack Truck dealer. Pacific Coast Heavy Truck Group has experienced remarkable growth over the last few years, now including a brand-new Manitoba facility, Bull Dog Truck Centre.

This will be a Monday-Friday shift 3:30-midnight

We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team

**Address**: 374 Eagle Drive, Winnipeg Mb.

**Summary**
Sells parts to all customers, over the counter, through the shop or on the phone.

**Essential Duties**
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Pulls orders for delivery, making sure all parts are tagged.
- Follows up on back-ordered parts.
- Verifies will-call and back-order items weekly so they can be returned to the vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.

**Qualifications**
- High school education
- Proficient with computers
- Customer Service skills
- Mechanical experience would be an asset but not required
- Previous parts experience would be an asset but not required
- Problem solving skills
- Hard working

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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